Terrible service

This guys came to our area sold us their fiber and promised us the best service but now we have been without fiber for the passed 4 days and they don't communicate and to be honest they don't care about us because we work from home and we paid for the service and just keep saying our technicians are working on it since Friday Morning.....i have been escalating everyday but same response but NO result....their service is the worse I have ever experienced. Ticket 265448 Ticket 264735