tT
tevinfraser T
1 reviews | Active since Mar 2017
08 Dec 2024, 18:44
Terrible service
I have place a order almost 3 weeks ago through rocketnet.
The have asked for my address SOO MANY TIMES and advised me that metrofibre is not responding. This is the most terrible service !!!!!!
I requested this for 1 December already and still nothing has been done.
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Replies (1)
MetroFibre Networx's replyOfficial
08 Dec 2024, 19:08Dear Tevin Fraser
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the poor service you have experienced thus far. This is certainly not the level of service we strive to provide, and I completely understand your frustration.
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the poor service you have experienced thus far. This is certainly not the level of service we strive to provide, and I completely understand your frustration.
I want to assure you that your matter is being taken seriously, and I have escalated it to the relevant department for immediate attention. We are looking into the delays and issues with the order placed through Rocketnet and are working to resolve the situation as quickly as possible.
I truly appreciate your patience and understanding while we address this matter. We are committed to ensuring that your concerns are resolved promptly. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Once again, I apologize for the inconvenience this has caused, and thank you for bringing it to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Dec 2024, 19:08
Official
Dear Tevin Fraser
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the poor service you have experienced thus far. This is certainly not the level of service we strive to provide, and I completely understand your frustration.
Thank you for reaching out and sharing your concerns with us. I sincerely apologize for the poor service you have experienced thus far. This is certainly not the level of service we strive to provide, and I completely understand your frustration.
I want to assure you that your matter is being taken seriously, and I have escalated it to the relevant department for immediate attention. We are looking into the delays and issues with the order placed through Rocketnet and are working to resolve the situation as quickly as possible.
I truly appreciate your patience and understanding while we address this matter. We are committed to ensuring that your concerns are resolved promptly. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Once again, I apologize for the inconvenience this has caused, and thank you for bringing it to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations