Terrible Service

Have been without internet since yesterday evening. I keep getting different stories from the call centre agents. I explained that am running a business from home and my revenue is directly impacted but Noone seems to care. Now am told that Metrofibre can't dispatch Technicians while it's raining. My question is, why did you take my monthly premium now that it's rainy seasons. Cause if you not able to provide a reliable service, I need a service provider who will have my best interest at heart. I will not wait for Monday. I need reconnection immediately.