TN
Tyrell N
1 reviews | Active since Nov 2019
12 Jan 2023, 09:44
Terrible service
Terrible service. Been applying since December for fiber to the home. To date I've been pushed around to different departments with no resolution. I've send emails, called the support team, sales team, contacted on facebook and even requested help on the live chat which kept timing me out because there is no 1 to respond. Not willing to help or follow up. I had to call to track the progress.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
12 Jan 2023, 09:57Good Day Tyrell
Thank you for taking my call.
As per our discussion, I will follow up with the person to who you sent the documents.
I will give you a call during the course of the day to update you on the progress.
Kind Regards,
Siboniso Sibisi
Thank you for taking my call.
As per our discussion, I will follow up with the person to who you sent the documents.
I will give you a call during the course of the day to update you on the progress.
Kind Regards,
Siboniso Sibisi
MetroFibre Networx's reply12 Jan 2023, 09:57
Official
Good Day Tyrell
Thank you for taking my call.
As per our discussion, I will follow up with the person to who you sent the documents.
I will give you a call during the course of the day to update you on the progress.
Kind Regards,
Siboniso Sibisi
Thank you for taking my call.
As per our discussion, I will follow up with the person to who you sent the documents.
I will give you a call during the course of the day to update you on the progress.
Kind Regards,
Siboniso Sibisi
MetroFibre Networx's replyOfficial
12 Jan 2023, 10:08Good Day Tyrell
Thank you for taking my call again.
As per our conversation, we are awaiting confirmation from your previous ISP that the line has been canceled on their side.
Once we receive that, we will be able to proceed with your order.
We will continue to follow up till we receive it.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank you for taking my call again.
As per our conversation, we are awaiting confirmation from your previous ISP that the line has been canceled on their side.
Once we receive that, we will be able to proceed with your order.
We will continue to follow up till we receive it.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply12 Jan 2023, 10:08
Official
Good Day Tyrell
Thank you for taking my call again.
As per our conversation, we are awaiting confirmation from your previous ISP that the line has been canceled on their side.
Once we receive that, we will be able to proceed with your order.
We will continue to follow up till we receive it.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank you for taking my call again.
As per our conversation, we are awaiting confirmation from your previous ISP that the line has been canceled on their side.
Once we receive that, we will be able to proceed with your order.
We will continue to follow up till we receive it.
Kind Regards,
Siboniso Sibisi
Metrofibre
TN
Tyrell N's updateReviewer Update
13 Jan 2023, 22:59Good day
Once again disappointing service. No feed back regarding my order. I was asked to give your team 1 more day to resolve the the issue. It took me 1 call to the lines department to resolve this, which took the sales team days of back and forth emails with no resolution.
Not willing to go the extra mile for your clients, which is disappointing.
You had promised to call me later on that day to updated me on the progress, which you failed to do. I had to call the sales department and send through the references number to speed up the order.
To date I've not received my order or the invoice to say that my order was placed. Service is poor. Axxess was much more professional and efficient with their clients and services.
Kind regards
Once again disappointing service. No feed back regarding my order. I was asked to give your team 1 more day to resolve the the issue. It took me 1 call to the lines department to resolve this, which took the sales team days of back and forth emails with no resolution.
Not willing to go the extra mile for your clients, which is disappointing.
You had promised to call me later on that day to updated me on the progress, which you failed to do. I had to call the sales department and send through the references number to speed up the order.
To date I've not received my order or the invoice to say that my order was placed. Service is poor. Axxess was much more professional and efficient with their clients and services.
Kind regards
TN
Tyrell N's update13 Jan 2023, 22:59
Reviewer Update
Good day
Once again disappointing service. No feed back regarding my order. I was asked to give your team 1 more day to resolve the the issue. It took me 1 call to the lines department to resolve this, which took the sales team days of back and forth emails with no resolution.
Not willing to go the extra mile for your clients, which is disappointing.
You had promised to call me later on that day to updated me on the progress, which you failed to do. I had to call the sales department and send through the references number to speed up the order.
To date I've not received my order or the invoice to say that my order was placed. Service is poor. Axxess was much more professional and efficient with their clients and services.
Kind regards
Once again disappointing service. No feed back regarding my order. I was asked to give your team 1 more day to resolve the the issue. It took me 1 call to the lines department to resolve this, which took the sales team days of back and forth emails with no resolution.
Not willing to go the extra mile for your clients, which is disappointing.
You had promised to call me later on that day to updated me on the progress, which you failed to do. I had to call the sales department and send through the references number to speed up the order.
To date I've not received my order or the invoice to say that my order was placed. Service is poor. Axxess was much more professional and efficient with their clients and services.
Kind regards
MetroFibre Networx's replyOfficial
14 Jan 2023, 08:27Good day, Tyrell.
We apologise for the inconvenience caused this is very important to us and we are working on your query with urgency.
Kind regards
Metro Fibre.
Sonné
We apologise for the inconvenience caused this is very important to us and we are working on your query with urgency.
Kind regards
Metro Fibre.
Sonné
MetroFibre Networx's reply14 Jan 2023, 08:27
Official
Good day, Tyrell.
We apologise for the inconvenience caused this is very important to us and we are working on your query with urgency.
Kind regards
Metro Fibre.
Sonné
We apologise for the inconvenience caused this is very important to us and we are working on your query with urgency.
Kind regards
Metro Fibre.
Sonné
TN
Tyrell N's updateReviewer Update
16 Jan 2023, 12:15Good day
Called the supports department today found out that there is no order on my account. Gave her the name of the sales person named Xhamla put me on hold to contact him. She said that he would contact me in an hour. Been 3 hours now no return to my call. I got an email now with my invoice. On the email station I have a 5-7 waiting to get service.
This is terrible I have to wait for service because 1 person could not do his job and follow up and process the order that he needs to be reminded.
I can not wait any longer I've been pushed around way to much.
Kind regards
Called the supports department today found out that there is no order on my account. Gave her the name of the sales person named Xhamla put me on hold to contact him. She said that he would contact me in an hour. Been 3 hours now no return to my call. I got an email now with my invoice. On the email station I have a 5-7 waiting to get service.
This is terrible I have to wait for service because 1 person could not do his job and follow up and process the order that he needs to be reminded.
I can not wait any longer I've been pushed around way to much.
Kind regards
TN
Tyrell N's update16 Jan 2023, 12:15
Reviewer Update
Good day
Called the supports department today found out that there is no order on my account. Gave her the name of the sales person named Xhamla put me on hold to contact him. She said that he would contact me in an hour. Been 3 hours now no return to my call. I got an email now with my invoice. On the email station I have a 5-7 waiting to get service.
This is terrible I have to wait for service because 1 person could not do his job and follow up and process the order that he needs to be reminded.
I can not wait any longer I've been pushed around way to much.
Kind regards
Called the supports department today found out that there is no order on my account. Gave her the name of the sales person named Xhamla put me on hold to contact him. She said that he would contact me in an hour. Been 3 hours now no return to my call. I got an email now with my invoice. On the email station I have a 5-7 waiting to get service.
This is terrible I have to wait for service because 1 person could not do his job and follow up and process the order that he needs to be reminded.
I can not wait any longer I've been pushed around way to much.
Kind regards
MetroFibre Networx's replyOfficial
19 Jan 2023, 14:53Good day Tyrell
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply19 Jan 2023, 14:53
Official
Good day Tyrell
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre