CC
Customer C
1 reviews | Active since Apr 2022
16 Apr 2025, 17:11
Terrible service
The service is very very bad. Horrible. If you call them you will stay on the line for a long time up until you run out of airtime. Once you get hold of someone they request for your details then the phone is dropped. If you request them to call you back they will never call you. The service is terrible. My internet has been down for 2 days now. I am unable to get assistance from Metro Fiber. Yi***a ye ISP lena
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
16 Apr 2025, 17:22Dear Sakhe Booi ,
Thank you for taking my call earlier.
As discussed, we’ve escalated your concern and requested our accounts team to contact you directly. They will provide clarity on what has occurred and assist in finding the best possible way to resolve the issue.
We recognize how frustrating this experience has been, and we fully understand your disappointment regarding the service challenges you've encountered. This is certainly not the level of service we aim to provide, and your feedback has been noted and taken seriously.
Our priority is to resolve this matter swiftly, so that your service can be restored without further inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
,
MetroFibre Networx's reply16 Apr 2025, 17:22
Official
Dear Sakhe Booi ,
Thank you for taking my call earlier.
As discussed, we’ve escalated your concern and requested our accounts team to contact you directly. They will provide clarity on what has occurred and assist in finding the best possible way to resolve the issue.
We recognize how frustrating this experience has been, and we fully understand your disappointment regarding the service challenges you've encountered. This is certainly not the level of service we aim to provide, and your feedback has been noted and taken seriously.
Our priority is to resolve this matter swiftly, so that your service can be restored without further inconvenience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
,