JV
Jan V
1 reviews | Active since Jun 2025
02 Jun 2026, 12:35
Terrible service
No one answers the calls except your AI
I have wens so many proof of payments swrvice still diaconcetes really every month same problw.
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Replies (1)
MetroFibre Networx's replyOfficial
02 Jun 2026, 13:31Dear Jan,
Thank you for sharing your feedback.
We note your concerns regarding difficulties reaching an agent and the recurring service interruptions despite proof of payment being submitted. This will be reviewed in relation to your account history to establish what is causing the repeated disconnections and to ensure all payment confirmations provided are correctly reflected on your service.
We will also assess the call handling experience you described to ensure your query is directed through the appropriate support channels for quicker resolution going forward.
A member of the relevant team will be in contact with you once the investigation has been completed and further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We note your concerns regarding difficulties reaching an agent and the recurring service interruptions despite proof of payment being submitted. This will be reviewed in relation to your account history to establish what is causing the repeated disconnections and to ensure all payment confirmations provided are correctly reflected on your service.
We will also assess the call handling experience you described to ensure your query is directed through the appropriate support channels for quicker resolution going forward.
A member of the relevant team will be in contact with you once the investigation has been completed and further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Jun 2026, 13:31
Official
Dear Jan,
Thank you for sharing your feedback.
We note your concerns regarding difficulties reaching an agent and the recurring service interruptions despite proof of payment being submitted. This will be reviewed in relation to your account history to establish what is causing the repeated disconnections and to ensure all payment confirmations provided are correctly reflected on your service.
We will also assess the call handling experience you described to ensure your query is directed through the appropriate support channels for quicker resolution going forward.
A member of the relevant team will be in contact with you once the investigation has been completed and further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback.
We note your concerns regarding difficulties reaching an agent and the recurring service interruptions despite proof of payment being submitted. This will be reviewed in relation to your account history to establish what is causing the repeated disconnections and to ensure all payment confirmations provided are correctly reflected on your service.
We will also assess the call handling experience you described to ensure your query is directed through the appropriate support channels for quicker resolution going forward.
A member of the relevant team will be in contact with you once the investigation has been completed and further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations