D
Dom96
1 reviews | Active since Aug 2025
10 Aug 2025, 14:01
Terrible service delivery from account management - client link
Terrible service delivery from account management - client link. Had to struggle repeatedly to get hold of anyone who was able/willing to assist. Overall metrofibre rating would be 2/5. Finally managed to get hold of a lady by the name of Cindy, who completely turned it around, personally couldn't be happier with Cindy's effort and quality of assistance. 10/5 rating to Cindy and as many thanks as possible.
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MetroFibre Networx's replyOfficial
10 Aug 2025, 16:04 Dear Dominique La ****
Thank you for taking the time to share your experience with us.
We acknowledge your concerns regarding the service delivery from our account management team. It's clear that your expectations were not met during your initial interactions, and we understand the frustration this must have caused.
We truly appreciate your persistence and are pleased to hear that Cindy was able to assist you effectively and turn the situation around. We will ensure that her efforts are recognised, as feedback like yours highlights the importance of consistent, high-quality support.
Your experience has been noted and will be reviewed internally to ensure we improve where it matters most. We are committed to delivering better service moving forward and will continue working to support you accordingly.
Thank you again for your feedback — it is invaluable in helping us do better.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience with us.
We acknowledge your concerns regarding the service delivery from our account management team. It's clear that your expectations were not met during your initial interactions, and we understand the frustration this must have caused.
We truly appreciate your persistence and are pleased to hear that Cindy was able to assist you effectively and turn the situation around. We will ensure that her efforts are recognised, as feedback like yours highlights the importance of consistent, high-quality support.
Your experience has been noted and will be reviewed internally to ensure we improve where it matters most. We are committed to delivering better service moving forward and will continue working to support you accordingly.
Thank you again for your feedback — it is invaluable in helping us do better.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Aug 2025, 16:04
Official
Dear Dominique La ****
Thank you for taking the time to share your experience with us.
We acknowledge your concerns regarding the service delivery from our account management team. It's clear that your expectations were not met during your initial interactions, and we understand the frustration this must have caused.
We truly appreciate your persistence and are pleased to hear that Cindy was able to assist you effectively and turn the situation around. We will ensure that her efforts are recognised, as feedback like yours highlights the importance of consistent, high-quality support.
Your experience has been noted and will be reviewed internally to ensure we improve where it matters most. We are committed to delivering better service moving forward and will continue working to support you accordingly.
Thank you again for your feedback — it is invaluable in helping us do better.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience with us.
We acknowledge your concerns regarding the service delivery from our account management team. It's clear that your expectations were not met during your initial interactions, and we understand the frustration this must have caused.
We truly appreciate your persistence and are pleased to hear that Cindy was able to assist you effectively and turn the situation around. We will ensure that her efforts are recognised, as feedback like yours highlights the importance of consistent, high-quality support.
Your experience has been noted and will be reviewed internally to ensure we improve where it matters most. We are committed to delivering better service moving forward and will continue working to support you accordingly.
Thank you again for your feedback — it is invaluable in helping us do better.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations