KM
Kamogelo M
1 reviews | Active since Dec 2019
01 Mar 2023, 23:17
TERRIBLE SERVICE DELIVERY!!!
It’s been almost 2 weeks WITHOUT network! I cant work or attend classes! Every single day i call and Wait for 20mins before they answer ! And i’m always told a contractor will call me! Till this day! No call! No communication! Nothing!
But when it comes to taking the monthly premium, they never miss!
Even the complaints department is useless! Can other companies providing the same service come to our areas already. We can’t live like this! This is BS!!!
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
02 Mar 2023, 06:23Good morning Kamogelo,
This is not how we want our clients to experience our customer service.
Allow me ample time to investigate this matter and revert back to you within the morning.
Kind Regards
Clarisa
Metrofibre
This is not how we want our clients to experience our customer service.
Allow me ample time to investigate this matter and revert back to you within the morning.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply02 Mar 2023, 06:23
Official
Good morning Kamogelo,
This is not how we want our clients to experience our customer service.
Allow me ample time to investigate this matter and revert back to you within the morning.
Kind Regards
Clarisa
Metrofibre
This is not how we want our clients to experience our customer service.
Allow me ample time to investigate this matter and revert back to you within the morning.
Kind Regards
Clarisa
Metrofibre
KM
Kamogelo M's updateReviewer Update
02 Mar 2023, 16:53Thank you for the call Clarisa. I will be waiting for more feedback as to when my network will be serviceable.
KM
Kamogelo M's update02 Mar 2023, 16:53
Reviewer Update
Thank you for the call Clarisa. I will be waiting for more feedback as to when my network will be serviceable.
MetroFibre Networx's replyOfficial
03 Mar 2023, 10:17Good day, Kamogelo.
Kindly note that we have reverted, via email, with feedback on your fault ticket and a progress update on the maintenance work in progress to restore your services.
We thank you for your patience in this regard.
Kind Regards
Marilize
MetroFibre
Kindly note that we have reverted, via email, with feedback on your fault ticket and a progress update on the maintenance work in progress to restore your services.
We thank you for your patience in this regard.
Kind Regards
Marilize
MetroFibre
MetroFibre Networx's reply03 Mar 2023, 10:17
Official
Good day, Kamogelo.
Kindly note that we have reverted, via email, with feedback on your fault ticket and a progress update on the maintenance work in progress to restore your services.
We thank you for your patience in this regard.
Kind Regards
Marilize
MetroFibre
Kindly note that we have reverted, via email, with feedback on your fault ticket and a progress update on the maintenance work in progress to restore your services.
We thank you for your patience in this regard.
Kind Regards
Marilize
MetroFibre
KM
Kamogelo M's updateReviewer Update
06 Mar 2023, 12:304 Days later! Nothing has been fixed! No phone call, Nothing!
So i paid my premium for nothing! I actually donated to Metrofibre cause these services are not working! Nor are they eveb trying to fix it !
So i paid my premium for nothing! I actually donated to Metrofibre cause these services are not working! Nor are they eveb trying to fix it !
KM
Kamogelo M's update06 Mar 2023, 12:30
Reviewer Update
4 Days later! Nothing has been fixed! No phone call, Nothing!
So i paid my premium for nothing! I actually donated to Metrofibre cause these services are not working! Nor are they eveb trying to fix it !
So i paid my premium for nothing! I actually donated to Metrofibre cause these services are not working! Nor are they eveb trying to fix it !
MetroFibre Networx's replyOfficial
11 Mar 2023, 17:54Good afternoon,
Thank you for taking my call.
I am happy to hear that the issue has been resolved and you can use your service without issues.
May you have a lovely weekend further.
Clarisa
Metrofibre
Thank you for taking my call.
I am happy to hear that the issue has been resolved and you can use your service without issues.
May you have a lovely weekend further.
Clarisa
Metrofibre
MetroFibre Networx's reply11 Mar 2023, 17:54
Official
Good afternoon,
Thank you for taking my call.
I am happy to hear that the issue has been resolved and you can use your service without issues.
May you have a lovely weekend further.
Clarisa
Metrofibre
Thank you for taking my call.
I am happy to hear that the issue has been resolved and you can use your service without issues.
May you have a lovely weekend further.
Clarisa
Metrofibre