LM
Lizette M
1 reviews | Active since Jul 2023
07 Apr 2024, 20:44
Terrible service
Metrofibre I have been opening tickets, emailing, calling for four months and still not fixed. Tickets get closed, emails no response, calls not answered! Your technicians (remotely) came to the conclusion something is wrong with the line, the 5G line doesn’t even work and supposedly there is friction on the 2.4G line I have paid for April but if this is not fixed as of May I will find another provider, I’m paying for a service that I am not receiving 😡😡😡😡😡 this is supposed to be a 50/50 line and the Speedtest below is on a computer with a Ethernet cable
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MetroFibre Networx's replyOfficial
08 Apr 2024, 14:47Dear Lizette
We sincerely apologize for the ongoing issues you've experienced with your Metrofibre service. Your frustration is completely understandable, and we're committed to resolving this matter promptly.
I want to assure you that your existing fault ticket is open and actively being addressed by our Network Operations Center's management team. We have prioritized this matter for urgent assistance and feedback, and our agents are working diligently to identify and rectify the underlying issues with your connection.
We understand the importance of having a reliable internet service, and we share your concern regarding the continued disruptions you've been experiencing. Rest assured, we are doing everything in our power to ensure that your service is restored to the level you expect and deserve.
Thank you for your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the ongoing issues you've experienced with your Metrofibre service. Your frustration is completely understandable, and we're committed to resolving this matter promptly.
I want to assure you that your existing fault ticket is open and actively being addressed by our Network Operations Center's management team. We have prioritized this matter for urgent assistance and feedback, and our agents are working diligently to identify and rectify the underlying issues with your connection.
We understand the importance of having a reliable internet service, and we share your concern regarding the continued disruptions you've been experiencing. Rest assured, we are doing everything in our power to ensure that your service is restored to the level you expect and deserve.
Thank you for your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply08 Apr 2024, 14:47
Official
Dear Lizette
We sincerely apologize for the ongoing issues you've experienced with your Metrofibre service. Your frustration is completely understandable, and we're committed to resolving this matter promptly.
I want to assure you that your existing fault ticket is open and actively being addressed by our Network Operations Center's management team. We have prioritized this matter for urgent assistance and feedback, and our agents are working diligently to identify and rectify the underlying issues with your connection.
We understand the importance of having a reliable internet service, and we share your concern regarding the continued disruptions you've been experiencing. Rest assured, we are doing everything in our power to ensure that your service is restored to the level you expect and deserve.
Thank you for your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the ongoing issues you've experienced with your Metrofibre service. Your frustration is completely understandable, and we're committed to resolving this matter promptly.
I want to assure you that your existing fault ticket is open and actively being addressed by our Network Operations Center's management team. We have prioritized this matter for urgent assistance and feedback, and our agents are working diligently to identify and rectify the underlying issues with your connection.
We understand the importance of having a reliable internet service, and we share your concern regarding the continued disruptions you've been experiencing. Rest assured, we are doing everything in our power to ensure that your service is restored to the level you expect and deserve.
Thank you for your patience and understanding as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Complaints