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DS
Devina S

1 reviews | Active since Jan 2012

30 Sept 2022, 15:46

Terrible service

Can you please explain why it takes this long to get fibre. THE worst service I have ever experienced. I can only imagine your service once I have the fibre. Extremely unhappy with this company!!!!

0
Replies (11)
MetroFibre Networx
MetroFibre Networx's reply30 Sept 2022, 15:53
Official
Dear Devina

Thank you for rating our services and bringing this issue to our attention.

Please note that your area currently has an outage and our engineers are working to restore the services.

An agent will be in contact to provide you with more information.

Ticket number: 213111.

Kind Regards,
MetroFibre
DS
Devina S's update30 Sept 2022, 16:01
Reviewer Update
This is not temotely connected to my issue
MetroFibre Networx
MetroFibre Networx's reply30 Sept 2022, 16:13
Official
Dear Devina

Thank you for taking my call.

As discussed please note that I have escalated the issue to the Gigago team and manager for further assistance with the issue.

Please note that the Go support team will be in contact.

Kind Regards,
Metrofibre
DS
Devina S's update30 Sept 2022, 20:03
Reviewer Update
I informed you by emai on 21st. I rest my case
MetroFibre Networx
MetroFibre Networx's reply30 Sept 2022, 21:00
Official
Dear Devina,

We sincerely apologise that you have not been assisted.

We have requested urgent assistance on the matter.


Kind regards
MetroFibre
DS
Devina S's update03 Oct 2022, 12:11
Reviewer Update
Another day and yet still no router!!!!! One simple thing. Deliver router. Initial mail was sent 21 sept and im still waiting!
MetroFibre Networx
MetroFibre Networx's reply03 Oct 2022, 12:41
Official
Dear Devina,

Kindly note that we have followed up on the installation as it was scheduled for today.

You will be contacted by the installations department.

Kind regards
MetroFibre
DS
Devina S's update03 Oct 2022, 14:58
Reviewer Update
So now how long do i wait for help with router to be connected. I have to work. I cannot afford to hold forever and wait for someone to call me. This is the worst company to deal with
DS
Devina S's update03 Oct 2022, 14:58
Reviewer Update
NO ONE CONTACTED ME!!!!!
DS
Devina S's update03 Oct 2022, 15:06
Reviewer Update
So now after making yet another phone call i have to wait for @vumatel
MetroFibre Networx
MetroFibre Networx's reply04 Oct 2022, 09:14
Official
Dear Devina

We are glad that your issue has been resolved, Thank you for your patience.


Kind Regards,
MetroFibre