MR
Marilu R
1 reviews | Active since Nov 2021
25 Mar 2025, 15:44
Terrible Service, Cancelled Account without any Notice?
1. Never answering the phone 2. Incorrectly cancelled my account (cancelled to without my consent) 3. Made me sit without internet for a week 4. Charged me another new activation fee for reconnecting me 5. Told us they would reimburse us for the week not having internet and for incorrectly cancelling our account, tried phoning every day since and no answer, no reply on WhatsApp, nothing... I have been trying for three weeks getting a hold of these people and they are just nonexistent!
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MetroFibre Networx's replyOfficial
25 Mar 2025, 15:58Dear Marilu,
Thank you for bringing your concerns to our attention. We understand the importance of a reliable connection and clear communication, and we want to assure you that we are actively investigating each issue you've raised to ensure this matter is resolved to your satisfaction.
Our team is reviewing your account details, and we will provide feedback as soon as possible. Please know that we are committed to assisting you, and we appreciate your patience while we work on addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the importance of a reliable connection and clear communication, and we want to assure you that we are actively investigating each issue you've raised to ensure this matter is resolved to your satisfaction.
Our team is reviewing your account details, and we will provide feedback as soon as possible. Please know that we are committed to assisting you, and we appreciate your patience while we work on addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Mar 2025, 15:58
Official
Dear Marilu,
Thank you for bringing your concerns to our attention. We understand the importance of a reliable connection and clear communication, and we want to assure you that we are actively investigating each issue you've raised to ensure this matter is resolved to your satisfaction.
Our team is reviewing your account details, and we will provide feedback as soon as possible. Please know that we are committed to assisting you, and we appreciate your patience while we work on addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the importance of a reliable connection and clear communication, and we want to assure you that we are actively investigating each issue you've raised to ensure this matter is resolved to your satisfaction.
Our team is reviewing your account details, and we will provide feedback as soon as possible. Please know that we are committed to assisting you, and we appreciate your patience while we work on addressing your concerns.
Best regards,
Marilize
MetroFibre Complaints & Escalations