Terrible Service

My request started on the 28th of October 2021. We recently purchased a house and know Vumatel are the fibre providers. I ordered my product and chose Metrofibre as my ISP as my current line has been a great product. After signing up, processing paperwork (all with great service) I set a date to have my line activated, the sales person organized to have Vumatel move my ONT before this specified date. It took from the 12th of November till the 2nd of December to move my ONT. The installers also left my premises open and did not verify the device is operable. It is now the 8th of December, where someone ( No one informed me who, what time etc) arrives at my gate, and leaves before I can attend to this - whereby a number was provided and could not get hold of.

I then wait over 15minutes to get hold of Metrofibre to try get the technician back and find out what is happening.

The handling of this order has been abysmal, I have spent hundreds of rands on phonecalls, had to get another internet solution at my cost as we are now a week over the intended date to have the service operable and still no clear path of what has to happen and when.