AB
Andre B
1 reviews | Active since Feb 2021
19 May 2026, 19:02
Terrible service
I received an invoice with a bizarre higher amount, after MetroFibre messed up they still cant get this right. I have a credit on AND4218 but this is not even allocated. I need to jump through hoops to get proper service
I am still waiting for feedback.
I am not paying R876.84.
I am on a 40mb contract which the lady from sales also named (Lebo) confirmed for a premium of R650.00 per month.
I have a credit of R99 on contract AND4218.
Allocate that R99 on AND4218 to my new contract and invoice me with the correct amount.
End of May i am only due to pay R551.00
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
19 May 2026, 19:06Dear Andre,
Thank you for bringing your concerns to our attention.
Your query regarding the invoiced amount, the allocation of the available credit on account AND4218, and the package pricing discussed during the sales process has been noted. This matter is currently being reviewed with the relevant billing and sales teams to verify the account setup, invoice calculations, and credit allocation.
We are also reviewing the communication and feedback provided on your previous queries to ensure the matter is resolved correctly.
Further feedback will be provided once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Your query regarding the invoiced amount, the allocation of the available credit on account AND4218, and the package pricing discussed during the sales process has been noted. This matter is currently being reviewed with the relevant billing and sales teams to verify the account setup, invoice calculations, and credit allocation.
We are also reviewing the communication and feedback provided on your previous queries to ensure the matter is resolved correctly.
Further feedback will be provided once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 May 2026, 19:06
Official
Dear Andre,
Thank you for bringing your concerns to our attention.
Your query regarding the invoiced amount, the allocation of the available credit on account AND4218, and the package pricing discussed during the sales process has been noted. This matter is currently being reviewed with the relevant billing and sales teams to verify the account setup, invoice calculations, and credit allocation.
We are also reviewing the communication and feedback provided on your previous queries to ensure the matter is resolved correctly.
Further feedback will be provided once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Your query regarding the invoiced amount, the allocation of the available credit on account AND4218, and the package pricing discussed during the sales process has been noted. This matter is currently being reviewed with the relevant billing and sales teams to verify the account setup, invoice calculations, and credit allocation.
We are also reviewing the communication and feedback provided on your previous queries to ensure the matter is resolved correctly.
Further feedback will be provided once the investigation has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
AB
Andre B's updateReviewer Update
19 May 2026, 19:13why is it that customers always have to resort to measures like this to be taken serious. I sent 3 emails yesterday after receiving that crazy invoice for an explanation. (1) why was my credit not allocated before I received an invoice (2) Your invoice is just saying subscriber billing, not saying why i am billed that much
This must be sorted out ASAP as I am not going to accept this exploit from your company
This must be sorted out ASAP as I am not going to accept this exploit from your company
AB
Andre B's update19 May 2026, 19:13
Reviewer Update
why is it that customers always have to resort to measures like this to be taken serious. I sent 3 emails yesterday after receiving that crazy invoice for an explanation. (1) why was my credit not allocated before I received an invoice (2) Your invoice is just saying subscriber billing, not saying why i am billed that much
This must be sorted out ASAP as I am not going to accept this exploit from your company
This must be sorted out ASAP as I am not going to accept this exploit from your company
AB
Andre B's updateReviewer Update
20 May 2026, 08:50Metrofibre is running a corporate **** or their staff are totally ***********.
I received a message now stating I ONLY have a R8.95 credit on my discontinued account, where in fact I have R99 credit plus the activation fee on the new account was waived and yet they are telling me that I now need to pay an activation fee.
People should be aware of that we are being exploited by companies like this.
I received a message now stating I ONLY have a R8.95 credit on my discontinued account, where in fact I have R99 credit plus the activation fee on the new account was waived and yet they are telling me that I now need to pay an activation fee.
People should be aware of that we are being exploited by companies like this.
AB
Andre B's update20 May 2026, 08:50
Reviewer Update
Metrofibre is running a corporate **** or their staff are totally ***********.
I received a message now stating I ONLY have a R8.95 credit on my discontinued account, where in fact I have R99 credit plus the activation fee on the new account was waived and yet they are telling me that I now need to pay an activation fee.
People should be aware of that we are being exploited by companies like this.
I received a message now stating I ONLY have a R8.95 credit on my discontinued account, where in fact I have R99 credit plus the activation fee on the new account was waived and yet they are telling me that I now need to pay an activation fee.
People should be aware of that we are being exploited by companies like this.
AB
Andre B's updateReviewer Update
20 May 2026, 11:26Dont tell me that the activation fee cannot be waived, go look at the emails and correspondence between myself and Lebohang Lekhetho where the activation fee was waived indeed. Secondly, on the 20th of April i got a statement of R500 (attached) and the credit note on the 28th of R99 (attached) i then paid R600 which means i should have been in credit with the R99.then I was told to pay another R392. I paid this as well, where did the R99 credit go to?Explain this to me
AB
Andre B's update20 May 2026, 11:26
Reviewer Update
Dont tell me that the activation fee cannot be waived, go look at the emails and correspondence between myself and Lebohang Lekhetho where the activation fee was waived indeed. Secondly, on the 20th of April i got a statement of R500 (attached) and the credit note on the 28th of R99 (attached) i then paid R600 which means i should have been in credit with the R99.then I was told to pay another R392. I paid this as well, where did the R99 credit go to?Explain this to me