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Rakesh R
1 reviews | Active since Jan 2013
30 Jul 2020, 14:35
Terrible service!!!
I app**** for fibre through Vodacom on 17 July and I'm still waiting to be connected after 2 weeks. I had technicians come out to my apartment on 24 July and 27 July, I don't know what the issue is, nobody from Vodacom or Metrofibre keeps you in the loop so I am completely unaware of what's going on. What is causing the delay, can someone senior take ownership and get this resolved?
Helpful (0)
Replies (13)0
Replies (13)
MetroFibre Networx's replyOfficial
30 Jul 2020, 14:37Good day Rakesh,
Thank you for your message. Kindly can you supply us with your full contact details and residential address so that we can escalate the problem to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Kindly can you supply us with your full contact details and residential address so that we can escalate the problem to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply30 Jul 2020, 14:37
Official
Good day Rakesh,
Thank you for your message. Kindly can you supply us with your full contact details and residential address so that we can escalate the problem to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Kindly can you supply us with your full contact details and residential address so that we can escalate the problem to the correct department?
Thank you,
The MetroFibre Team
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Rakesh R's updateReviewer Update
30 Jul 2020, 14:42Hi, my cell number is ***. I am situated at a complex called The Matrix in Wroxham Road, Paulshof.
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Rakesh R's update30 Jul 2020, 14:42
Reviewer Update
Hi, my cell number is ***. I am situated at a complex called The Matrix in Wroxham Road, Paulshof.
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Rakesh R's updateReviewer Update
31 Jul 2020, 11:08I am still waiting for a reply from you, just to add I submitted a query on your website on Wednesday and got no reply either. If you as the social media team cannot respond or help your clients, then I really don't have any faith in your company. Looks like I will have to complain with Vodacom directly...
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Rakesh R's update31 Jul 2020, 11:08
Reviewer Update
I am still waiting for a reply from you, just to add I submitted a query on your website on Wednesday and got no reply either. If you as the social media team cannot respond or help your clients, then I really don't have any faith in your company. Looks like I will have to complain with Vodacom directly...
MetroFibre Networx's replyOfficial
31 Jul 2020, 11:12Good Morning Rakesh,
Thank you for your message. Your problem has been escalated to the correct department within MetroFibre as well as to Vodacom. They are working on the issue and will give you a call when they ready.
Thank you,
The MEtroFibre Team
Thank you for your message. Your problem has been escalated to the correct department within MetroFibre as well as to Vodacom. They are working on the issue and will give you a call when they ready.
Thank you,
The MEtroFibre Team
MetroFibre Networx's reply31 Jul 2020, 11:12
Official
Good Morning Rakesh,
Thank you for your message. Your problem has been escalated to the correct department within MetroFibre as well as to Vodacom. They are working on the issue and will give you a call when they ready.
Thank you,
The MEtroFibre Team
Thank you for your message. Your problem has been escalated to the correct department within MetroFibre as well as to Vodacom. They are working on the issue and will give you a call when they ready.
Thank you,
The MEtroFibre Team
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Rakesh R's updateReviewer Update
04 Aug 2020, 08:47One of your consultants called me on Friday, I don't remember her name. She said that my issue will be resolved by Monday and that she would call me on Monday. Well my services are still not working and she has not called me either. Can I have a senior manager take over and have this resolved today?
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Rakesh R's update04 Aug 2020, 08:47
Reviewer Update
One of your consultants called me on Friday, I don't remember her name. She said that my issue will be resolved by Monday and that she would call me on Monday. Well my services are still not working and she has not called me either. Can I have a senior manager take over and have this resolved today?
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Rakesh R's updateReviewer Update
04 Aug 2020, 13:32You have not responded to my latest message from earlier this morning. This social media team is useless. Can you escalate my complaint to your managing director and get him to respond immediately
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Rakesh R's update04 Aug 2020, 13:32
Reviewer Update
You have not responded to my latest message from earlier this morning. This social media team is useless. Can you escalate my complaint to your managing director and get him to respond immediately
MetroFibre Networx's replyOfficial
04 Aug 2020, 16:29Good day Rakesh,
We note your concerns, this issue has been escalated and I believe that the team has been in contact with you. Our technicians were working to resolve the issue today. We should have more feedback for you by tomorrow. We will keep you updated directly. Should you have any further issues kindly email ***.
Kind regards,
MetroFibre
We note your concerns, this issue has been escalated and I believe that the team has been in contact with you. Our technicians were working to resolve the issue today. We should have more feedback for you by tomorrow. We will keep you updated directly. Should you have any further issues kindly email ***.
Kind regards,
MetroFibre
MetroFibre Networx's reply04 Aug 2020, 16:29
Official
Good day Rakesh,
We note your concerns, this issue has been escalated and I believe that the team has been in contact with you. Our technicians were working to resolve the issue today. We should have more feedback for you by tomorrow. We will keep you updated directly. Should you have any further issues kindly email ***.
Kind regards,
MetroFibre
We note your concerns, this issue has been escalated and I believe that the team has been in contact with you. Our technicians were working to resolve the issue today. We should have more feedback for you by tomorrow. We will keep you updated directly. Should you have any further issues kindly email ***.
Kind regards,
MetroFibre
MetroFibre Networx's replyOfficial
05 Aug 2020, 09:03Good morning Rakesh,
Apologies, the agent responding celebrated her birthday yesterday and took the day off. Please note that an extra fibre line would've been installed in your complex, as the current one reached its full capacity. MetroFibre and Vodacom should be able now to get you connected on the new line. Please note that this is now escalated again to the correct department. They will be in contact with you soon.
Thank you,
The MetroFibre Team
Apologies, the agent responding celebrated her birthday yesterday and took the day off. Please note that an extra fibre line would've been installed in your complex, as the current one reached its full capacity. MetroFibre and Vodacom should be able now to get you connected on the new line. Please note that this is now escalated again to the correct department. They will be in contact with you soon.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply05 Aug 2020, 09:03
Official
Good morning Rakesh,
Apologies, the agent responding celebrated her birthday yesterday and took the day off. Please note that an extra fibre line would've been installed in your complex, as the current one reached its full capacity. MetroFibre and Vodacom should be able now to get you connected on the new line. Please note that this is now escalated again to the correct department. They will be in contact with you soon.
Thank you,
The MetroFibre Team
Apologies, the agent responding celebrated her birthday yesterday and took the day off. Please note that an extra fibre line would've been installed in your complex, as the current one reached its full capacity. MetroFibre and Vodacom should be able now to get you connected on the new line. Please note that this is now escalated again to the correct department. They will be in contact with you soon.
Thank you,
The MetroFibre Team
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Rakesh R's updateReviewer Update
05 Aug 2020, 20:05I noticed that someone tried calling me today but I missed the call. I was being assisted by Ntsiki (unsure of the correct spelling). Can you please get her or a manager to call me, as you people are still dragging your feet and my fibre is still not working. If I don't answer, please leave me a message with return contact details as this was not done earlier today. I cannot see the email address in your previous reply, all I can see is ******
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Rakesh R's update05 Aug 2020, 20:05
Reviewer Update
I noticed that someone tried calling me today but I missed the call. I was being assisted by Ntsiki (unsure of the correct spelling). Can you please get her or a manager to call me, as you people are still dragging your feet and my fibre is still not working. If I don't answer, please leave me a message with return contact details as this was not done earlier today. I cannot see the email address in your previous reply, all I can see is ******
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Rakesh R's updateReviewer Update
06 Aug 2020, 14:47It's almost 3pm and nobody has contacted me regarding my latest message to you at 8 pm last night. Now can you understand why I am furious? I have had enough of your pathetic service. I am now asking that your managing director responds to me immediately, you have absolutely no respect for your customers. Dealing with you is a nightmare
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Rakesh R's update06 Aug 2020, 14:47
Reviewer Update
It's almost 3pm and nobody has contacted me regarding my latest message to you at 8 pm last night. Now can you understand why I am furious? I have had enough of your pathetic service. I am now asking that your managing director responds to me immediately, you have absolutely no respect for your customers. Dealing with you is a nightmare
MetroFibre Networx's replyOfficial
06 Aug 2020, 17:02Good day Rakesh,
Thank you for your message. Please note that communication was sent out to all residents that the complete build of the extra line will only be completed next week as an unexpected fault was discovered on the ground in the complex. Our engineers and technicians are working around the clock to rectify this and MetroFibre will keep you informed as to when this will be live and ready to connect fibre to your home.
Thank you for your patience and understanding,
The MetroFibre Team
Thank you for your message. Please note that communication was sent out to all residents that the complete build of the extra line will only be completed next week as an unexpected fault was discovered on the ground in the complex. Our engineers and technicians are working around the clock to rectify this and MetroFibre will keep you informed as to when this will be live and ready to connect fibre to your home.
Thank you for your patience and understanding,
The MetroFibre Team
MetroFibre Networx's reply06 Aug 2020, 17:02
Official
Good day Rakesh,
Thank you for your message. Please note that communication was sent out to all residents that the complete build of the extra line will only be completed next week as an unexpected fault was discovered on the ground in the complex. Our engineers and technicians are working around the clock to rectify this and MetroFibre will keep you informed as to when this will be live and ready to connect fibre to your home.
Thank you for your patience and understanding,
The MetroFibre Team
Thank you for your message. Please note that communication was sent out to all residents that the complete build of the extra line will only be completed next week as an unexpected fault was discovered on the ground in the complex. Our engineers and technicians are working around the clock to rectify this and MetroFibre will keep you informed as to when this will be live and ready to connect fibre to your home.
Thank you for your patience and understanding,
The MetroFibre Team
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Rakesh R's updateReviewer Update
07 Aug 2020, 08:36Al I ever heard about Metrofibre was negative feedback, now I can see for myself why everyone hates this company. You say it will be resolved next week, but let's be honest and say that it will be a more like a month given how 'efficient' you have been so far. Also you should do some research before responding to me as I never received any communication about this. Can I have an email address or contact number of your managing director or a senior executive at Metrofibre? DO NOT IGNORE MY REQUEST. Thank you
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Rakesh R's update07 Aug 2020, 08:36
Reviewer Update
Al I ever heard about Metrofibre was negative feedback, now I can see for myself why everyone hates this company. You say it will be resolved next week, but let's be honest and say that it will be a more like a month given how 'efficient' you have been so far. Also you should do some research before responding to me as I never received any communication about this. Can I have an email address or contact number of your managing director or a senior executive at Metrofibre? DO NOT IGNORE MY REQUEST. Thank you
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Rakesh R's updateReviewer Update
11 Aug 2020, 19:11Can I have feedback please? When is this issue going to be resolved. I have been waiting for almost 4 weeks and this is extremely frustrating
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Rakesh R's update11 Aug 2020, 19:11
Reviewer Update
Can I have feedback please? When is this issue going to be resolved. I have been waiting for almost 4 weeks and this is extremely frustrating