SD
Sthibo D
1 reviews | Active since Aug 2020
20 Sept 2024, 08:51
Terrible Service and Poor Customer Service
Metrofibre has been billing me for services that i ddint receive, and now they want me to pay for it before restoring my line.Im tired of this because its not the first time.im cancelling them and never going back.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
20 Sept 2024, 09:39Dear Sthibo
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused. We take your feedback seriously and have escalated this matter to our finance management team for urgent review. Please be assured that we are prioritizing your case and are committed to resolving it as quickly as possible.
We also apologize for any poor communication you may have experienced. This does not reflect the standard of service we aim to provide, and we will address this internally to prevent future occurrences. Your experience is important to us, and we are dedicated to making things right.
We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 419832.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused. We take your feedback seriously and have escalated this matter to our finance management team for urgent review. Please be assured that we are prioritizing your case and are committed to resolving it as quickly as possible.
We also apologize for any poor communication you may have experienced. This does not reflect the standard of service we aim to provide, and we will address this internally to prevent future occurrences. Your experience is important to us, and we are dedicated to making things right.
We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 419832.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Sept 2024, 09:39
Official
Dear Sthibo
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused. We take your feedback seriously and have escalated this matter to our finance management team for urgent review. Please be assured that we are prioritizing your case and are committed to resolving it as quickly as possible.
We also apologize for any poor communication you may have experienced. This does not reflect the standard of service we aim to provide, and we will address this internally to prevent future occurrences. Your experience is important to us, and we are dedicated to making things right.
We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 419832.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We sincerely apologize for the issues you’ve experienced with the billing of your fibre service. We understand your frustration and regret the inconvenience this situation has caused. We take your feedback seriously and have escalated this matter to our finance management team for urgent review. Please be assured that we are prioritizing your case and are committed to resolving it as quickly as possible.
We also apologize for any poor communication you may have experienced. This does not reflect the standard of service we aim to provide, and we will address this internally to prevent future occurrences. Your experience is important to us, and we are dedicated to making things right.
We hope to restore your confidence in our service by resolving your complaint to your satisfaction.
Thank you for your patience and for allowing us the opportunity to address your concerns.
If you have any further questions or need additional assistance, please do not hesitate to reply to this email using ticket 419832.
Kind regards,
Phindile
MetroFibre Complaints & Escalations