SS
Sphumelele S
1 reviews | Active since Nov 2025
10 Jun 2026, 15:27
Terrible service and non existent customer care. Run for the hills!
Oh I wish I could give them one star. A man named Corrie came to install my fibre yesterday and said it would work in 20 mins. It’s been 30 hours and it doesn’t work. When I call my ISP (Vodacom) they tell me Metro Fibre hasn’t activated the line and it’s been activated.
Their WhatsApp helpline is a waste of time as they’ll simply ignore you. The phones are worse. Their AI agent Sue will waste your time and if you’re lucky enough to be “put” through to an agent, you’ll hold the line till you give up.
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Replies (1)
MetroFibre Networx's replyOfficial
10 Jun 2026, 16:06Dear Sphumelele
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested the previous ISP who was on the line to release the line so that it may be made available for Vodacom to proceed with the activation.
At this stage, we have followed up with them and requested feedback. We will communicate this with you as soon as it is received.
We appreciate your patience and understanding while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested the previous ISP who was on the line to release the line so that it may be made available for Vodacom to proceed with the activation.
At this stage, we have followed up with them and requested feedback. We will communicate this with you as soon as it is received.
We appreciate your patience and understanding while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply10 Jun 2026, 16:06
Official
Dear Sphumelele
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested the previous ISP who was on the line to release the line so that it may be made available for Vodacom to proceed with the activation.
At this stage, we have followed up with them and requested feedback. We will communicate this with you as soon as it is received.
We appreciate your patience and understanding while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested the previous ISP who was on the line to release the line so that it may be made available for Vodacom to proceed with the activation.
At this stage, we have followed up with them and requested feedback. We will communicate this with you as soon as it is received.
We appreciate your patience and understanding while we work towards resolving this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations