Terrible service and no connection

Linmeyer has had no internet connecting since Friday the 08 September 2023 till today the 12 Sep. I made numerous calls to MetroFibre Networx and all I'm getting is that they are working on site . I called in today and spoke to a person by the name of RIA WOODWORK Was very rude and had no understanding what so ever . I need feedback as into when will my connection be restored. another note since i have not had network for 4 days , i need billing to subtract those days as i will not be paying for days that i had no network.