Terrible service and Lack of communication

I'd just like to complain about whatever technician was assigned to our reference number.

There were no arrangements made nor any proper communication regarding our fault.

Your technicians rocked up and both my wife and myself found ourselves running around to make a plan for the technician to assist. We initially agreed to 4pm on the 7th of February but informed him we'd Try make a plan for sooner as he had an issue with our time.

We then contacted him the 2nd time to inform him we'd Try be there in 20 minutes but unfortunately worked did not allow for it .

All of a sudden the agreed upon 4pm slot won't work either for him as he scheduled another call for then.

I am just asking the question as to why no proper communication was put out ?

No prior notice or anything. we paying for a service but are left in the dark. Reference 254427 ID ***