Terrible Service Afrihost and Metrofibre

Words can not begin to describe how disgusted I am by the level of unprofessionalism that was demonstrated by Afrihost as well as MetroFibre with regards to addressing a query that I have raised from Wednesday. My fibre line was disconnected on Wednesday with no communication of any fault whatsovever. I have requested multiple callbacks but the attempt to resolve by their agents did not bear any fruits. I was then later informed that a support ticket was only logged on Thursday afternoon. I waited and waited and still nothing was done, I was promised that Metrofibre would come on site and inspect the fibre box on Saturday (30 Nov) 11 am , under reference number 116094. Metrofibre did not even bother to call and explain why they were running late, upon following up with Afrihost I was told that although the ticket was logged for a site inspection, no field agents were assigned to come and do the inspection. This has led me to understand that both Afrihost and Metrofibre do not take me serious.

I am beyond frustrated, I am terminating my engagement with Afrihost effective immediately and I still expect to be refunded for the downtime that I experienced throughout this period.They have demonstrated that they do not value me as a client, I will not take it anymore.