J-PK
Jeane - Philip Kearney
1 reviews | Active since Aug 2011
07 Nov 2025, 18:34
Terrible Service
My wifi went off yesterday, no access to the internet. Logged a call, Metrofibre emailed me saying Vumatel is working in the area and they will update me. I contacted Vumatel, and they do not have outages or work in the area....after another 2 emails to Metrofibre, I have not received a response. This is now 24 hours later. I previously experienced the same issue, and had to go without wifi for 6 days. Yet, metrofiber doesn't miss a single debit order. I .Ean really, who wants service like this.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
07 Nov 2025, 18:49Dear Jeane - Philip Kearney
Thank you for bringing this to our attention. We understand the inconvenience caused by being without internet, especially given the previous experience you’ve shared.
We are investigating the matter regarding the outage in your area and the conflicting information received. Our team will follow up with both Metrofibre and Vumatel to clarify the situation and ensure that service is restored as quickly as possible.
Your patience is appreciated while we work on resolving this. We will provide you with an update as soon as more information is available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Nov 2025, 18:49
Official
Dear Jeane - Philip Kearney
Thank you for bringing this to our attention. We understand the inconvenience caused by being without internet, especially given the previous experience you’ve shared.
We are investigating the matter regarding the outage in your area and the conflicting information received. Our team will follow up with both Metrofibre and Vumatel to clarify the situation and ensure that service is restored as quickly as possible.
Your patience is appreciated while we work on resolving this. We will provide you with an update as soon as more information is available.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
J-PK
Jeane - Philip Kearney's updateReviewer Update
08 Nov 2025, 06:41This is now day 3, wifi has no internet access, metrofiber can not communicate get this fixed, yesterday they debited my account, no credit for wifi not working, this is the second time this happend. As per metrofiber Vuma is working in the area, Vuma says no "all good in the hood". This is not acceptable and what an ********* terrible service company this is
J-PK
Jeane - Philip Kearney's update08 Nov 2025, 06:41
Reviewer Update
This is now day 3, wifi has no internet access, metrofiber can not communicate get this fixed, yesterday they debited my account, no credit for wifi not working, this is the second time this happend. As per metrofiber Vuma is working in the area, Vuma says no "all good in the hood". This is not acceptable and what an ********* terrible service company this is
MetroFibre Networx's replyOfficial
08 Nov 2025, 08:29Dear Jeane - Philip Kearney
We have followed up on your query, we will provide feedback as soon as we recieve it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We have followed up on your query, we will provide feedback as soon as we recieve it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Nov 2025, 08:29
Official
Dear Jeane - Philip Kearney
We have followed up on your query, we will provide feedback as soon as we recieve it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
We have followed up on your query, we will provide feedback as soon as we recieve it.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
J-PK
Jeane - Philip Kearney's updateReviewer Update
09 Nov 2025, 07:28Hi Siboniso
Absolute nonsense!!! This is day 4 my wifi has no internet connection, there are no vumatel outages in the area. Metrofiber has no clue what customer service is.
No feedback, no update, no resolution no ETA.....you just can't make this up!! Unreal that companies like Metrofiber is not held accountable!!!
Absolute nonsense!!! This is day 4 my wifi has no internet connection, there are no vumatel outages in the area. Metrofiber has no clue what customer service is.
No feedback, no update, no resolution no ETA.....you just can't make this up!! Unreal that companies like Metrofiber is not held accountable!!!
J-PK
Jeane - Philip Kearney's update09 Nov 2025, 07:28
Reviewer Update
Hi Siboniso
Absolute nonsense!!! This is day 4 my wifi has no internet connection, there are no vumatel outages in the area. Metrofiber has no clue what customer service is.
No feedback, no update, no resolution no ETA.....you just can't make this up!! Unreal that companies like Metrofiber is not held accountable!!!
Absolute nonsense!!! This is day 4 my wifi has no internet connection, there are no vumatel outages in the area. Metrofiber has no clue what customer service is.
No feedback, no update, no resolution no ETA.....you just can't make this up!! Unreal that companies like Metrofiber is not held accountable!!!