TD
Trevor D
1 reviews | Active since Oct 2012
07 Jun 2025, 18:27
Terrible Service
Sent 5 emails - 2 whats app - NO RESPONSE TERRIBLE COMPANY TO USE
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
07 Jun 2025, 18:46Dear Trevor Davies,
Thank you for your feedback.
We understand your concern and can see how frustrating this experience has been, especially after multiple attempts to reach us via email and WhatsApp without receiving a response. This is not the level of service we aim to provide.
Your query has now been escalated to the appropriate team for urgent attention. We are committed to resolving this matter as quickly as possible and ensuring you receive the support you need.
We appreciate your patience and will keep you updated on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your feedback.
We understand your concern and can see how frustrating this experience has been, especially after multiple attempts to reach us via email and WhatsApp without receiving a response. This is not the level of service we aim to provide.
Your query has now been escalated to the appropriate team for urgent attention. We are committed to resolving this matter as quickly as possible and ensuring you receive the support you need.
We appreciate your patience and will keep you updated on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Jun 2025, 18:46
Official
Dear Trevor Davies,
Thank you for your feedback.
We understand your concern and can see how frustrating this experience has been, especially after multiple attempts to reach us via email and WhatsApp without receiving a response. This is not the level of service we aim to provide.
Your query has now been escalated to the appropriate team for urgent attention. We are committed to resolving this matter as quickly as possible and ensuring you receive the support you need.
We appreciate your patience and will keep you updated on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your feedback.
We understand your concern and can see how frustrating this experience has been, especially after multiple attempts to reach us via email and WhatsApp without receiving a response. This is not the level of service we aim to provide.
Your query has now been escalated to the appropriate team for urgent attention. We are committed to resolving this matter as quickly as possible and ensuring you receive the support you need.
We appreciate your patience and will keep you updated on the progress.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations