terrible service

I am writing to express my utter disgust and disappointment with MetroFibre’s shocking lack of service and accountability. I initially logged a complaint some time ago, and to this day, no one has provided me with any form of feedback or resolution.

I was specifically informed that Sibonisile Sithole from the Complaints Department would get back to me. That was promised what feels like “a million years ago,” yet I am still waiting. Despite this, I have made several follow-up calls in an attempt to get clarity, only to be given the runaround each time. This leaves me with the impression that MetroFibre has no real interest in resolving customer issues.

This level of incompetence and poor communication is beyond unacceptable. As a paying customer, I should not have to beg for updates or chase after a matter that should have been handled professionally from the start.

I demand an immediate and formal response to this complaint, along with a clear resolution timeline. Should I not receive this, I will have no choice but to escalate this matter further through all available channels, including regulatory bodies and public forums.

MetroFibre’s failure to take customer complaints seriously is appalling, and I will not tolerate being ignored any longer.

I expect your urgent attention to this matter.