Terrible Service

I've been a metrofibre customer through gigago for 2 years now. never have I experienced terrible customer service like I had in the past 2 days. I was having internet troubles and kept whatsapping, logging tickets, emailing, and calling both gigago and metrofibre agents and they all didn't reply or stopped replying without even helping me. I missed out on work and forked out money on airtime, and in the end, had to figure out why the wifi wasn't working on my own. Ridiculous service, honestly!