KM
Keenan M
1 reviews | Active since Jan 2026
05 Feb 2026, 10:14
Terrible service
My WiFi has been down for the entire day ,had the same problem a few weeks ago ,agents don’t answer calls to rectify the issue .I will definitely be cancelling
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MetroFibre Networx's replyOfficial
05 Feb 2026, 10:53Dear Keenan Moodley
We acknowledge the disruption you’ve experienced with your WiFi service and understand how frustrating repeated outages and unanswered calls can be.
Our team is reviewing the issue to identify the cause and will contact you promptly with a resolution.
We value your feedback and are committed to addressing this matter efficiently.
We value your feedback and are committed to addressing this matter efficiently.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 Feb 2026, 10:53
Official
Dear Keenan Moodley
We acknowledge the disruption you’ve experienced with your WiFi service and understand how frustrating repeated outages and unanswered calls can be.
Our team is reviewing the issue to identify the cause and will contact you promptly with a resolution.
We value your feedback and are committed to addressing this matter efficiently.
We value your feedback and are committed to addressing this matter efficiently.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations