TERRIBLE SERVICE

Good morning,to whomever it may concern.

We are a service provider for Outsurance and we responded on a plumbing claim for this client.We accidentally damaged the fibre line while we were trenching in the yard.On 06/07/2021 I made contact with Metrofibre for the first time regards to this client.I was told that maintenance will make contact with the client asap wich they did only to acknowledge that they have the clients information but nothing has happened since.The client says nobody from Metrofibre has made contact in more than 2 weeks and it is unacceptable.We still have to go and finish the job which cannot happen until the fibre line is fixed.

I am very unsatisfied with the service I received from Metrofibre and would like to request that the work be done before the end of this week. I have spoken to quite a few people like Mike and Mandy both promising to attend and sent the information through to maintenance asap but still nothing has happened.Every time I call I have to give all of the clients information again which is concerning. Esmarelda

This is the email I have sent MULTIPLE times to MetroFibre's complaint department. It has literally been almost 3 months and I still have no response and when I call promises are being made but still nothin has happened??!!!!