MM
Mampho M
1 reviews | Active since Mar 2019
11 Dec 2023, 20:12
Terrible service!
Do not ever make the mistake of signing up with metrofibre! The worst customer service ever! I joined 2 months ago, I’ve paid R1200 so far and yet they’re telling me that I need to pay more money for them to activate my account. What a *****ulent money scheming company!
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Replies (1)
MetroFibre Networx's replyOfficial
12 Dec 2023, 10:33Dear Mampho
We appreciate your feedback and apologize for any inconvenience you've experienced. We understand the frustration you're facing, and we are committed to resolving this matter promptly.
However, with the details provided, we are unable to locate your service in our system. To assist you further, we kindly request that you share your accountholder details with us. An email will be sent shortly to the email address associated with your review for this purpose.
Once we have the necessary information, we will investigate your concerns thoroughly and work towards a swift resolution. Your satisfaction is our top priority, and we value your patience and understanding during this process.
Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
Best regards,
Marilize
We appreciate your feedback and apologize for any inconvenience you've experienced. We understand the frustration you're facing, and we are committed to resolving this matter promptly.
However, with the details provided, we are unable to locate your service in our system. To assist you further, we kindly request that you share your accountholder details with us. An email will be sent shortly to the email address associated with your review for this purpose.
Once we have the necessary information, we will investigate your concerns thoroughly and work towards a swift resolution. Your satisfaction is our top priority, and we value your patience and understanding during this process.
Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
Best regards,
Marilize
MetroFibre Networx's reply12 Dec 2023, 10:33
Official
Dear Mampho
We appreciate your feedback and apologize for any inconvenience you've experienced. We understand the frustration you're facing, and we are committed to resolving this matter promptly.
However, with the details provided, we are unable to locate your service in our system. To assist you further, we kindly request that you share your accountholder details with us. An email will be sent shortly to the email address associated with your review for this purpose.
Once we have the necessary information, we will investigate your concerns thoroughly and work towards a swift resolution. Your satisfaction is our top priority, and we value your patience and understanding during this process.
Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
Best regards,
Marilize
We appreciate your feedback and apologize for any inconvenience you've experienced. We understand the frustration you're facing, and we are committed to resolving this matter promptly.
However, with the details provided, we are unable to locate your service in our system. To assist you further, we kindly request that you share your accountholder details with us. An email will be sent shortly to the email address associated with your review for this purpose.
Once we have the necessary information, we will investigate your concerns thoroughly and work towards a swift resolution. Your satisfaction is our top priority, and we value your patience and understanding during this process.
Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
Best regards,
Marilize