TVdM
Thalita Van der Merwe
1 reviews | Active since Dec 2020
17 Mar 2025, 00:31
Terrible service!!!!!!!!
I am so irritated.
Someone was supposed to come out last week to replace my cable, no one showed up, on Saturday I was assured that someone would call me, surprise surprise no one called me!!!
I have been without wifi since Wednesday. I am tired of the service I have been receiving. When I needed to get my line active same story I begged for a technician to come out and they just kept on saying no until a week later someone showed up.
I need Wifi so that i can work from home. I am now forced to go into the office to work as I don't have wifi.
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Replies (1)
MetroFibre Networx's replyOfficial
17 Mar 2025, 09:06Dear Thalita Van der Merwe
Thank you for your message and for bringing this to our attention. We understand the frustration you've experienced with the delays and lack of communication, and we want to assure you that the matter has been escalated.
We can confirm that a technician has been booked for today at 13:00 to address the issue. Please expect the technician to arrive as scheduled to resolve the matter.
We appreciate your patience, and we are committed to ensuring that this is resolved promptly. Should you need any further assistance, please do not hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for bringing this to our attention. We understand the frustration you've experienced with the delays and lack of communication, and we want to assure you that the matter has been escalated.
We can confirm that a technician has been booked for today at 13:00 to address the issue. Please expect the technician to arrive as scheduled to resolve the matter.
We appreciate your patience, and we are committed to ensuring that this is resolved promptly. Should you need any further assistance, please do not hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Mar 2025, 09:06
Official
Dear Thalita Van der Merwe
Thank you for your message and for bringing this to our attention. We understand the frustration you've experienced with the delays and lack of communication, and we want to assure you that the matter has been escalated.
We can confirm that a technician has been booked for today at 13:00 to address the issue. Please expect the technician to arrive as scheduled to resolve the matter.
We appreciate your patience, and we are committed to ensuring that this is resolved promptly. Should you need any further assistance, please do not hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your message and for bringing this to our attention. We understand the frustration you've experienced with the delays and lack of communication, and we want to assure you that the matter has been escalated.
We can confirm that a technician has been booked for today at 13:00 to address the issue. Please expect the technician to arrive as scheduled to resolve the matter.
We appreciate your patience, and we are committed to ensuring that this is resolved promptly. Should you need any further assistance, please do not hesitate to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations