Terrible order service

It's quite regrettable that even before engaging you for services, that the-order phase' of your service is already going downhill. Webafrica placed an order on my behalf for fibre to be installed in my unit and gave me an order number to track the order. It's been 3 WEEKS and neither I nor Webafrica (on frequent requests for a status update) have been notified of what's going on. I phoned the support line and the lady told me that NO order has been placed on the Metrofibre system. This is untrue, but to save myself from further headache, I have since requested for a cancellation and hope this won't take another 3 WEEKS.