Terrible network, terrible customer service, just terrible in every aspect

I wish there was an option of a no star rating. Absolutely dismal service. I have to contact the service line via whatsapp almost everyday. our line goes down almost every half an hour. their response is that the line it working on their side we must reboot and check if the line is fine. their technicians make appointments that they never keep. when I complained about the technician not advising us that he was not keeping the appointment, I am told the technician did not come because the line showed as fine and they closed the ticket on Sunday the 26th. Without even notifying us, and our line went down yesterday the 29th. when enquiring they give the same response that the line is fine on their side and I must tell them when it goes down again. so basically I must keep monitoring the router, so why pay them for the lack of service. when you enquire you receive the same response that everything is fine on their side and we must check and let them know when the line goes down. I definitely in my opinion advise people to not use metrofbre as their service provider.