RW
Raen-Leighton Wood
1 reviews | Active since Nov 2023
09 Nov 2023, 13:56
Terrible MetroFibre
I wish there was an option to not even give a single star review for this terrible “MetroFibre” company. Its a complete joke. Fibre has been off for 2 weeks now but all I get is rude agents giving me ticket after ticket, agents demanding me to “calm down” and lying by saying it will be fixed soon. Who ever is reading this review - please stay far away from MetroFibre - they’re pathetic.
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MetroFibre Networx's replyOfficial
10 Nov 2023, 08:47Dear Raen-Leighton
We apologize for the inconvenience you've experienced, and we understand your frustration. We are committed to resolving your issue as quickly as possible.
However, with the information provided, we are unable to locate your service in our system. To assist you effectively, could you please provide us with additional details such as your account number or the registered name on the account?
For security and privacy reasons, we will be reaching out to you via email to obtain the necessary information. Once we have the required details, we will prioritize your case and work diligently to address the service interruption.
We appreciate your understanding, and we look forward to resolving this matter for you.
Kind Regards
Marilize
We apologize for the inconvenience you've experienced, and we understand your frustration. We are committed to resolving your issue as quickly as possible.
However, with the information provided, we are unable to locate your service in our system. To assist you effectively, could you please provide us with additional details such as your account number or the registered name on the account?
For security and privacy reasons, we will be reaching out to you via email to obtain the necessary information. Once we have the required details, we will prioritize your case and work diligently to address the service interruption.
We appreciate your understanding, and we look forward to resolving this matter for you.
Kind Regards
Marilize
MetroFibre Networx's reply10 Nov 2023, 08:47
Official
Dear Raen-Leighton
We apologize for the inconvenience you've experienced, and we understand your frustration. We are committed to resolving your issue as quickly as possible.
However, with the information provided, we are unable to locate your service in our system. To assist you effectively, could you please provide us with additional details such as your account number or the registered name on the account?
For security and privacy reasons, we will be reaching out to you via email to obtain the necessary information. Once we have the required details, we will prioritize your case and work diligently to address the service interruption.
We appreciate your understanding, and we look forward to resolving this matter for you.
Kind Regards
Marilize
We apologize for the inconvenience you've experienced, and we understand your frustration. We are committed to resolving your issue as quickly as possible.
However, with the information provided, we are unable to locate your service in our system. To assist you effectively, could you please provide us with additional details such as your account number or the registered name on the account?
For security and privacy reasons, we will be reaching out to you via email to obtain the necessary information. Once we have the required details, we will prioritize your case and work diligently to address the service interruption.
We appreciate your understanding, and we look forward to resolving this matter for you.
Kind Regards
Marilize