Terrible Metro Fiber customer delivery

Not even worth the effort to rate your inefficient service delivery. The issue I been experiencing hasn't been resolved to date. A simple click and making sure your ONT was in sync could have prevented a whole load of uncalled for drama. I haven't been able to work since your suggested upgrade package on Friday. The upload/download speeds aren't in sync. I contacted customer service who told me 48hrs on Friday last week. It's Wednesday, way more than 48 hrs has elapsed and still no positive outcome. I've just been advised via email to wait another 48hrs. I have a life to live and if I'm not able to work due to your callous inefficiency. Are you going to deposit the salary I lost this month into my account? NO., but you expect payment made. Do your jobs properly then expect payment. Says alot about the idiots working at metro fiber