Terrible installation service

I placed an order with Home-Connect to have Fibre installed at my new house in Doornpoort, they informed me that MetroFibre owned the complex and that Metrofibre will have to come out and do the installation.

A week after placing the order, a technician from MetroFibre contacted me to arrange for the installation the next day. The installation was done in less than 15 minutes and I thought that it was good service. They informed me that it will take between 24 hours and 72 hours for Metrofibre to activate the line.

I waited 3 days and then contacted them to find out whats going on, they told me we are still waiting for the activation, so for each consecutive day, I contacted them, until a week later, they came back to me and told me that something went wrong during installation and that I have to wait until someone phones me to arrange for repair.

It has been 14 days since the original installation and I still have not heard anything back from them!! They can not even provide me with a reference number so that I can call to find out what is going on, they just keep saying that I have to wait until someone contacts me.

I am extremely disappointed in how MetroFibre handles installations and repairs and would not recommend doing business with them.