SB
Shasmikiran B
1 reviews | Active since Dec 2016
24 Apr 2022, 09:15
Terrible fiber
It's been a month since I took out a Metro Fiber contract with Vodacom and to date same has not been activated. My whole family works from home and we have been inconvenience with no internet for 1 month because Vodacom and Metro Fiber can't service they clients. My reference is ***. Please can a Metro Fiber technician install the rooter and activate the fiber line by Monday. I am extremely frustrated and am on the verge of canceling this contract and moving to Mtn.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
24 Apr 2022, 10:05Good day Shasmikiran,
Kindly be advised that we are following up with the relevant key account department to assist accordingly.
We will revert back to you as soon as possible
Kind Regards
MetroFibre
Kindly be advised that we are following up with the relevant key account department to assist accordingly.
We will revert back to you as soon as possible
Kind Regards
MetroFibre
MetroFibre Networx's reply24 Apr 2022, 10:05
Official
Good day Shasmikiran,
Kindly be advised that we are following up with the relevant key account department to assist accordingly.
We will revert back to you as soon as possible
Kind Regards
MetroFibre
Kindly be advised that we are following up with the relevant key account department to assist accordingly.
We will revert back to you as soon as possible
Kind Regards
MetroFibre
SB
Shasmikiran B's updateReviewer Update
24 Apr 2022, 14:17Please call me tomorrow anytime after 12pm and provide feedback, I need someone from metro Fibre to call me and arrange installation of rooter and activation.
SB
Shasmikiran B's update24 Apr 2022, 14:17
Reviewer Update
Please call me tomorrow anytime after 12pm and provide feedback, I need someone from metro Fibre to call me and arrange installation of rooter and activation.
MetroFibre Networx's replyOfficial
24 Apr 2022, 14:52Kindly note that we will be in contact with you tomorrow after 12.
Kind regards
MetroFibre
Kind regards
MetroFibre
MetroFibre Networx's reply24 Apr 2022, 14:52
Official
Kindly note that we will be in contact with you tomorrow after 12.
Kind regards
MetroFibre
Kind regards
MetroFibre
SB
Shasmikiran B's updateReviewer Update
25 Apr 2022, 14:57As per Metro Fiber's response on Hello Peter, they agreed to call me today at 12 to resolve the issue but no one has contacted me. This is the pathetic service that I have been receiving from them and Vodacom for 3 weeks. It's been 1 month since I have taken the contact and no Internet has been activated as yet.
SB
Shasmikiran B's update25 Apr 2022, 14:57
Reviewer Update
As per Metro Fiber's response on Hello Peter, they agreed to call me today at 12 to resolve the issue but no one has contacted me. This is the pathetic service that I have been receiving from them and Vodacom for 3 weeks. It's been 1 month since I have taken the contact and no Internet has been activated as yet.
MetroFibre Networx's replyOfficial
25 Apr 2022, 15:05Dear Shasmikiran,
Kindly note that our Key accounts department is following up with Vodacom so that we can assist accordingly.
We will be in contact with you shortly.
Kind regards
MetroFibre.
Kindly note that our Key accounts department is following up with Vodacom so that we can assist accordingly.
We will be in contact with you shortly.
Kind regards
MetroFibre.
MetroFibre Networx's reply25 Apr 2022, 15:05
Official
Dear Shasmikiran,
Kindly note that our Key accounts department is following up with Vodacom so that we can assist accordingly.
We will be in contact with you shortly.
Kind regards
MetroFibre.
Kindly note that our Key accounts department is following up with Vodacom so that we can assist accordingly.
We will be in contact with you shortly.
Kind regards
MetroFibre.