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Anonymous ..
1 reviews | Active since Jul 2019
29 Apr 2025, 11:37
Terrible customer support
Terrible, 1st they fail to switch off my month to month after almost a year not being able to debit "according" to them... now that I want to set up a payment plan they don't answer calls nor respond to my emails for someone to call me.. they just proceed with i owe them R5400 which I don't have on hand but willing to make arrangements for their lousy mistake!! But they can't phone me i spend airtime trying to phone them they don't answer... I have never experienced such terrible service.. I was with rain for many years never experienced this!!!
Can SOMEONE PHONE ME SO I CAN MAKE ARRANGEMENTS!!! THESE PEOPLE REALLY NEED TO UP THEIR SERVICE!! ITS BAD
Helpful (0)
Replies (20)0
Replies (20)
MetroFibre Networx's replyOfficial
29 Apr 2025, 11:50Dear valued client,
Thank you for bringing your concerns to our attention.
We understand the importance of resolving your query, and we appreciate you taking the time to raise it with us. Kindly refer to the feedback provided by our Finance Team on your existing fault ticket 699332 regarding your payment arrangement request. All updates and guidance related to your account have been shared there for your convenience.
Should you require further assistance or have any additional queries, please don’t hesitate to reach out via the ticket
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the importance of resolving your query, and we appreciate you taking the time to raise it with us. Kindly refer to the feedback provided by our Finance Team on your existing fault ticket 699332 regarding your payment arrangement request. All updates and guidance related to your account have been shared there for your convenience.
Should you require further assistance or have any additional queries, please don’t hesitate to reach out via the ticket
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Apr 2025, 11:50
Official
Dear valued client,
Thank you for bringing your concerns to our attention.
We understand the importance of resolving your query, and we appreciate you taking the time to raise it with us. Kindly refer to the feedback provided by our Finance Team on your existing fault ticket 699332 regarding your payment arrangement request. All updates and guidance related to your account have been shared there for your convenience.
Should you require further assistance or have any additional queries, please don’t hesitate to reach out via the ticket
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We understand the importance of resolving your query, and we appreciate you taking the time to raise it with us. Kindly refer to the feedback provided by our Finance Team on your existing fault ticket 699332 regarding your payment arrangement request. All updates and guidance related to your account have been shared there for your convenience.
Should you require further assistance or have any additional queries, please don’t hesitate to reach out via the ticket
Best regards,
Marilize
MetroFibre Complaints & Escalations
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Anonymous ..'s updateReviewer Update
29 Apr 2025, 11:51It is absolutely terrible!!! I cannot deal with this really!!! Tell someone in finance to contact me!!
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Anonymous ..'s update29 Apr 2025, 11:51
Reviewer Update
It is absolutely terrible!!! I cannot deal with this really!!! Tell someone in finance to contact me!!
MetroFibre Networx's replyOfficial
29 Apr 2025, 12:11Good Day
We have requested the Finance department to contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested the Finance department to contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Apr 2025, 12:11
Official
Good Day
We have requested the Finance department to contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested the Finance department to contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
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Anonymous ..'s updateReviewer Update
29 Apr 2025, 12:22Please get someone from cancelation department to contact me!! Thanks...
I do not want your service anymore but will pay R300 pm as discussed with Almarie Via our telephone conversation
I do not want your service anymore but will pay R300 pm as discussed with Almarie Via our telephone conversation
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Anonymous ..'s update29 Apr 2025, 12:22
Reviewer Update
Please get someone from cancelation department to contact me!! Thanks...
I do not want your service anymore but will pay R300 pm as discussed with Almarie Via our telephone conversation
I do not want your service anymore but will pay R300 pm as discussed with Almarie Via our telephone conversation
MetroFibre Networx's replyOfficial
29 Apr 2025, 12:33Good Day
The above has been noted. The cancellations department will contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The above has been noted. The cancellations department will contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Apr 2025, 12:33
Official
Good Day
The above has been noted. The cancellations department will contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The above has been noted. The cancellations department will contact you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
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Anonymous ..'s updateReviewer Update
29 Apr 2025, 12:40Thank you!
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Anonymous ..'s update29 Apr 2025, 12:40
Reviewer Update
Thank you!
MetroFibre Networx's replyOfficial
29 Apr 2025, 13:27It's a pleasure.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Apr 2025, 13:27
Official
It's a pleasure.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
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Anonymous ..'s updateReviewer Update
30 Apr 2025, 10:41Your service is really bad!!!
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Anonymous ..'s update30 Apr 2025, 10:41
Reviewer Update
Your service is really bad!!!
MetroFibre Networx's replyOfficial
30 Apr 2025, 11:30Good Day
We have requested our team to contact you again.
We have requested our team to contact you again.
MetroFibre Networx's reply30 Apr 2025, 11:30
Official
Good Day
We have requested our team to contact you again.
We have requested our team to contact you again.
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Anonymous ..'s updateReviewer Update
30 Apr 2025, 11:36Yes, because apparently now you can't find my details etc... like I've been with you for one year!! Didn't deduct my money.. I paid 5k cash yesterday.. asked for cancelation yes but I sent a message yesterday already that these people keep the service on for that address now I need to pay access fee for the service etc.. no way metrofibre is a load of ***!!! Jeeeh never in my life have I ever dealt with such **** service in my life
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Anonymous ..'s update30 Apr 2025, 11:36
Reviewer Update
Yes, because apparently now you can't find my details etc... like I've been with you for one year!! Didn't deduct my money.. I paid 5k cash yesterday.. asked for cancelation yes but I sent a message yesterday already that these people keep the service on for that address now I need to pay access fee for the service etc.. no way metrofibre is a load of ***!!! Jeeeh never in my life have I ever dealt with such **** service in my life
MetroFibre Networx's replyOfficial
30 Apr 2025, 11:44Good Day
Kindly advise if you would still like the service to remain active, so that we may advise our team accordingly and provide them with your details and correct information.
Kindly advise if you would still like the service to remain active, so that we may advise our team accordingly and provide them with your details and correct information.
MetroFibre Networx's reply30 Apr 2025, 11:44
Official
Good Day
Kindly advise if you would still like the service to remain active, so that we may advise our team accordingly and provide them with your details and correct information.
Kindly advise if you would still like the service to remain active, so that we may advise our team accordingly and provide them with your details and correct information.
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Anonymous ..'s updateReviewer Update
30 Apr 2025, 11:54Yes leave it on!!! The people at that address requested it stay on!! I refuse to pay access fee really!!
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Anonymous ..'s update30 Apr 2025, 11:54
Reviewer Update
Yes leave it on!!! The people at that address requested it stay on!! I refuse to pay access fee really!!
MetroFibre Networx's replyOfficial
30 Apr 2025, 13:14Good Day
Thank you. We have advised the time.
Thank you. We have advised the time.
MetroFibre Networx's reply30 Apr 2025, 13:14
Official
Good Day
Thank you. We have advised the time.
Thank you. We have advised the time.
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Anonymous ..'s updateReviewer Update
30 Apr 2025, 13:22Please get intouch they have people working from home... must be on by Friday!! Make sure they know i am not paying access fees nor am I paying for the month of April which I was switched off...
I still cannot believe how you ran your business coz I'm definitely not the only person dealing this situation...
I still cannot believe how you ran your business coz I'm definitely not the only person dealing this situation...
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Anonymous ..'s update30 Apr 2025, 13:22
Reviewer Update
Please get intouch they have people working from home... must be on by Friday!! Make sure they know i am not paying access fees nor am I paying for the month of April which I was switched off...
I still cannot believe how you ran your business coz I'm definitely not the only person dealing this situation...
I still cannot believe how you ran your business coz I'm definitely not the only person dealing this situation...
MetroFibre Networx's replyOfficial
30 Apr 2025, 14:06Good Day
Kindly communicate this information via e-mail on your ticket as well.
Kindly communicate this information via e-mail on your ticket as well.
MetroFibre Networx's reply30 Apr 2025, 14:06
Official
Good Day
Kindly communicate this information via e-mail on your ticket as well.
Kindly communicate this information via e-mail on your ticket as well.
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Anonymous ..'s updateReviewer Update
30 Apr 2025, 14:28Please they do not respond!! I need a proper phone call!!!
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Anonymous ..'s update30 Apr 2025, 14:28
Reviewer Update
Please they do not respond!! I need a proper phone call!!!
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Anonymous ..'s updateReviewer Update
30 Apr 2025, 15:10Hi can someone please call me!!!
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Anonymous ..'s update30 Apr 2025, 15:10
Reviewer Update
Hi can someone please call me!!!
MetroFibre Networx's replyOfficial
30 Apr 2025, 19:40Thank you for reaching out. We’ve attempted to contact you, but unfortunately, there was no answer.
Please let us know a convenient time for us to call you back, or feel free to return our call at your earliest convenience. We’re here and ready to assist you.
Please let us know a convenient time for us to call you back, or feel free to return our call at your earliest convenience. We’re here and ready to assist you.
MetroFibre Networx's reply30 Apr 2025, 19:40
Official
Thank you for reaching out. We’ve attempted to contact you, but unfortunately, there was no answer.
Please let us know a convenient time for us to call you back, or feel free to return our call at your earliest convenience. We’re here and ready to assist you.
Please let us know a convenient time for us to call you back, or feel free to return our call at your earliest convenience. We’re here and ready to assist you.
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Anonymous ..'s updateReviewer Update
01 May 2025, 08:35Sorry but no one phoned me after my last conversation where the lady took my number said she'll phone back and didn't!! So you know what please it's the 1st of May already I've been trying to sort this problem out for almost 3 weeks.. I've paid 5K cash for your neglected and useless business ethics so rather do not contact me!! Come fetch your router and go lose more clients coz of not knowing how to run a business!!
Absolutely pathetic!!!
Absolutely pathetic!!!
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Anonymous ..'s update01 May 2025, 08:35
Reviewer Update
Sorry but no one phoned me after my last conversation where the lady took my number said she'll phone back and didn't!! So you know what please it's the 1st of May already I've been trying to sort this problem out for almost 3 weeks.. I've paid 5K cash for your neglected and useless business ethics so rather do not contact me!! Come fetch your router and go lose more clients coz of not knowing how to run a business!!
Absolutely pathetic!!!
Absolutely pathetic!!!
MetroFibre Networx's replyOfficial
07 May 2025, 13:26We understand your frustration and the extent of the delays you've experienced. It's clear that your concerns have not been handled with the urgency and consistency you expected—and deserve.Please be assured that your request has been noted, and arrangements are being made to collect the router as you've instructed. We are also reviewing the details of your case internally to ensure all related matters are properly addressed.Should you reconsider or require further assistance in the future, we remain available to support you.
MetroFibre Networx's reply07 May 2025, 13:26
Official
We understand your frustration and the extent of the delays you've experienced. It's clear that your concerns have not been handled with the urgency and consistency you expected—and deserve.Please be assured that your request has been noted, and arrangements are being made to collect the router as you've instructed. We are also reviewing the details of your case internally to ensure all related matters are properly addressed.Should you reconsider or require further assistance in the future, we remain available to support you.