MM
Mpho M
1 reviews | Active since Jan 2024
14 Jan 2026, 19:37
Terrible Customer Service ONCE AGAIN
I have been without WiFi for 5 days now and no update from Meteo fibre. I keep getting the same “a technician will contact you”, FOR 5 DAYS??? I am cancelling my Afrihost with immediate affect. This is ridiculous service as a paying customer for over 5 years.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
14 Jan 2026, 19:48Thank you, Mpho, for bringing your concerns to our attention and for taking the time to share your experience. We acknowledge the frustration caused by the extended period without connectivity and the lack of updates provided.
Your complaint has been noted, and we are currently working to investigate the matter with the relevant teams. Thank you for your patience as we work to investigate and address your concerns. We will be in touch with further feedback as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your complaint has been noted, and we are currently working to investigate the matter with the relevant teams. Thank you for your patience as we work to investigate and address your concerns. We will be in touch with further feedback as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Jan 2026, 19:48
Official
Thank you, Mpho, for bringing your concerns to our attention and for taking the time to share your experience. We acknowledge the frustration caused by the extended period without connectivity and the lack of updates provided.
Your complaint has been noted, and we are currently working to investigate the matter with the relevant teams. Thank you for your patience as we work to investigate and address your concerns. We will be in touch with further feedback as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your complaint has been noted, and we are currently working to investigate the matter with the relevant teams. Thank you for your patience as we work to investigate and address your concerns. We will be in touch with further feedback as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MM
Mpho M's updateReviewer Update
15 Jan 2026, 05:45What a horrible and generic response Marilize. How are you dealing with a matter you have no details about???? What are you doing to investigate? This issue has been going on for 6 days now WAY OVER your 72 hours turnaround time. It’s ridiculous. SOLVE MY ISSUE NOW!!!!
MM
Mpho M's update15 Jan 2026, 05:45
Reviewer Update
What a horrible and generic response Marilize. How are you dealing with a matter you have no details about???? What are you doing to investigate? This issue has been going on for 6 days now WAY OVER your 72 hours turnaround time. It’s ridiculous. SOLVE MY ISSUE NOW!!!!
MetroFibre Networx's replyOfficial
15 Jan 2026, 08:32Dear Mpho
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We would like to advise that your query is currently with our Maintenance department, and they have been requested to urgently contact you to arrange an appointment to attend to the issue affecting your service.
We understand how disruptive this prolonged downtime has been, especially as a long-standing, paying customer. Please be assured that we are actively following up internally to ensure that you are contacted as soon as possible.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We would like to advise that your query is currently with our Maintenance department, and they have been requested to urgently contact you to arrange an appointment to attend to the issue affecting your service.
We understand how disruptive this prolonged downtime has been, especially as a long-standing, paying customer. Please be assured that we are actively following up internally to ensure that you are contacted as soon as possible.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Jan 2026, 08:32
Official
Dear Mpho
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We would like to advise that your query is currently with our Maintenance department, and they have been requested to urgently contact you to arrange an appointment to attend to the issue affecting your service.
We understand how disruptive this prolonged downtime has been, especially as a long-standing, paying customer. Please be assured that we are actively following up internally to ensure that you are contacted as soon as possible.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience and frustration you have experienced.
We would like to advise that your query is currently with our Maintenance department, and they have been requested to urgently contact you to arrange an appointment to attend to the issue affecting your service.
We understand how disruptive this prolonged downtime has been, especially as a long-standing, paying customer. Please be assured that we are actively following up internally to ensure that you are contacted as soon as possible.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations