1 reviews | Active since Mar 2017
Terrible customer service!
Terrible service from metrofibre.
One week now since a repair was escalated to you guys, still no help. Maintenance tells support they have called and confirmed dates and time to repair, which has NEVER been done.
********* treatment from staff in the fibre to home support department with people not taking a clients calls then being on lunch or in a meeting, needless to say the hundreds of rands of airtime used to beg and plead for help, i am unable to work.
AS you guys know, it is lockdown, thus being said some people have to work from home unfortunately and this does not seem to be one of your top priorities. The service thus far has been disgusting, one week without working who is going to pay my salary? who is going to refund my airtime used? i will seek for an alternative method of accessing the web due to your pathetic service.
I would not reccomend metrofibre at all.
Thank you for your message.
Kindly can you send us your full names, residential address, MetroFibre Account Number, Contact details as well as ticket number so that we can escalate your problem to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly can you send us your full names, residential address, MetroFibre Account Number, Contact details as well as ticket number so that we can escalate your problem to the correct department?
Thank you,
The MetroFibre Team