NM
Nqobile M
1 reviews | Active since Oct 2020
23 Nov 2023, 10:03
Terrible customer service
Great product but terrible customer service. For the past 2 months I have tried to have my debit order date changed. I have called in 3 times, send an email to the correct email address and used the ticket functionality on the website. I have not had my request actioned, to this day.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
24 Nov 2023, 07:37Dear Nqobile
I sincerely apologize for the inconvenience you've faced in attempting to change your debit order date. Your frustration is completely justified, and I appreciate you bringing this matter to our attention.
I want to assure you that we take your concerns seriously, and we have escalated the issue to our finance management team for urgent assistance and resolution. It is our priority to ensure a seamless customer experience, and I am committed to addressing this matter promptly.
Our finance team is actively investigating the delay in processing your request and will work diligently to rectify the situation. You should expect a swift response as we strive to provide the high level of service you deserve.
Once again, I apologize for any frustration caused, and I appreciate your patience as we work to resolve this issue.
Kind Regards
Marilize
I sincerely apologize for the inconvenience you've faced in attempting to change your debit order date. Your frustration is completely justified, and I appreciate you bringing this matter to our attention.
I want to assure you that we take your concerns seriously, and we have escalated the issue to our finance management team for urgent assistance and resolution. It is our priority to ensure a seamless customer experience, and I am committed to addressing this matter promptly.
Our finance team is actively investigating the delay in processing your request and will work diligently to rectify the situation. You should expect a swift response as we strive to provide the high level of service you deserve.
Once again, I apologize for any frustration caused, and I appreciate your patience as we work to resolve this issue.
Kind Regards
Marilize
MetroFibre Networx's reply24 Nov 2023, 07:37
Official
Dear Nqobile
I sincerely apologize for the inconvenience you've faced in attempting to change your debit order date. Your frustration is completely justified, and I appreciate you bringing this matter to our attention.
I want to assure you that we take your concerns seriously, and we have escalated the issue to our finance management team for urgent assistance and resolution. It is our priority to ensure a seamless customer experience, and I am committed to addressing this matter promptly.
Our finance team is actively investigating the delay in processing your request and will work diligently to rectify the situation. You should expect a swift response as we strive to provide the high level of service you deserve.
Once again, I apologize for any frustration caused, and I appreciate your patience as we work to resolve this issue.
Kind Regards
Marilize
I sincerely apologize for the inconvenience you've faced in attempting to change your debit order date. Your frustration is completely justified, and I appreciate you bringing this matter to our attention.
I want to assure you that we take your concerns seriously, and we have escalated the issue to our finance management team for urgent assistance and resolution. It is our priority to ensure a seamless customer experience, and I am committed to addressing this matter promptly.
Our finance team is actively investigating the delay in processing your request and will work diligently to rectify the situation. You should expect a swift response as we strive to provide the high level of service you deserve.
Once again, I apologize for any frustration caused, and I appreciate your patience as we work to resolve this issue.
Kind Regards
Marilize
NM
Nqobile M's updateReviewer Update
04 Dec 2023, 10:31Hi Marilize
Thanks for the feedback, but it's been 10 days later and nobody has been in touch with me to address my issue. The customer service is really terrible.
Kind regards,
Nqobile
Thanks for the feedback, but it's been 10 days later and nobody has been in touch with me to address my issue. The customer service is really terrible.
Kind regards,
Nqobile
NM
Nqobile M's update04 Dec 2023, 10:31
Reviewer Update
Hi Marilize
Thanks for the feedback, but it's been 10 days later and nobody has been in touch with me to address my issue. The customer service is really terrible.
Kind regards,
Nqobile
Thanks for the feedback, but it's been 10 days later and nobody has been in touch with me to address my issue. The customer service is really terrible.
Kind regards,
Nqobile
NM
Nqobile M's updateReviewer Update
28 Jun 2024, 09:07It's now been 9 months and I have called your call centre 10 times between 23 November 2023 and today. My request has not been actioned at all. Really terrible service, at this point we're considering changing to another service provider.
NM
Nqobile M's update28 Jun 2024, 09:07
Reviewer Update
It's now been 9 months and I have called your call centre 10 times between 23 November 2023 and today. My request has not been actioned at all. Really terrible service, at this point we're considering changing to another service provider.