Terrible customer service!

I moved two weeks ago, and app**** for change of address immediately. After waiting for several days without any feedback, I decided to contact them again via email, dealing with multiple employees, asking you the same questions over and over, not answering your questions, I came across one technician that said there might be something wrong with my fibre line. He opened another ticket, and said a team will be out to have a look.

It's been more than a week after that encounter, and I am still waiting for them. Phone calls do not help, you just talk to someone that takes your cellphone number and says they will get back to you, but never do.

I always knew metro fibre's service was not the best, but it is getting worse.

I will not recommend metro fibre to anyone. Rather save yourself the headaches and frustration, and go with anyone else.