WK
Wayne K
1 reviews | Active since Dec 2011
07 Feb 2025, 13:25
Terrible customer service!!
We been without fibre for almost a week now, when there’s a problem then Metrofibre has to send contractors to fix the problem and this takes as is in our case almost a week and still not fixed, this is not the first time this happens. When we signed up it took the whole of December to get the fibre running…..I’m going to end my contract with them soon, speeds are good but customer service terrible, I f I could rate them 0 stars I would
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
07 Feb 2025, 13:58Dear Wayne
We sincerely apologize for the inconvenience and frustration this has caused. We have followed up on your query with our maintenance team and have requested them to prioritize the matter. The contractor has been asked to contact you urgently to arrange an appointment and assist with resolving the issue.
You may expect a call shortly. Please let us know if there’s anything else we can assist with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience and frustration this has caused. We have followed up on your query with our maintenance team and have requested them to prioritize the matter. The contractor has been asked to contact you urgently to arrange an appointment and assist with resolving the issue.
You may expect a call shortly. Please let us know if there’s anything else we can assist with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Feb 2025, 13:58
Official
Dear Wayne
We sincerely apologize for the inconvenience and frustration this has caused. We have followed up on your query with our maintenance team and have requested them to prioritize the matter. The contractor has been asked to contact you urgently to arrange an appointment and assist with resolving the issue.
You may expect a call shortly. Please let us know if there’s anything else we can assist with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience and frustration this has caused. We have followed up on your query with our maintenance team and have requested them to prioritize the matter. The contractor has been asked to contact you urgently to arrange an appointment and assist with resolving the issue.
You may expect a call shortly. Please let us know if there’s anything else we can assist with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
WK
Wayne K's updateReviewer Update
08 Feb 2025, 05:12Hi but again even after your reply that I can expect a call, I still haven’t which proves again your service being terrible. It’s weekend and I know that it will not be resolved.
Again, poor service!
Again, poor service!
WK
Wayne K's update08 Feb 2025, 05:12
Reviewer Update
Hi but again even after your reply that I can expect a call, I still haven’t which proves again your service being terrible. It’s weekend and I know that it will not be resolved.
Again, poor service!
Again, poor service!
MetroFibre Networx's replyOfficial
10 Feb 2025, 07:19 We can confirm that your issue has been resolved. Should you still need assistance, please respond to the email sent by our agent for further assistance.
MetroFibre Networx's reply10 Feb 2025, 07:19
Official
We can confirm that your issue has been resolved. Should you still need assistance, please respond to the email sent by our agent for further assistance.
WK
Wayne K's updateReviewer Update
10 Feb 2025, 07:39Not impresses and happy with your service.
WK
Wayne K's update10 Feb 2025, 07:39
Reviewer Update
Not impresses and happy with your service.
MetroFibre Networx's replyOfficial
10 Feb 2025, 08:52Thank you for your feedback. We understand your frustration and take your concerns seriously.
We can confirm that your line is now up and running. If you are still experiencing issues, please email us for further assistance, and we will ensure that the matter is resolved promptly.
MetroFibre Networx's reply10 Feb 2025, 08:52
Official
Thank you for your feedback. We understand your frustration and take your concerns seriously.
We can confirm that your line is now up and running. If you are still experiencing issues, please email us for further assistance, and we will ensure that the matter is resolved promptly.