dD
danielquibell D
1 reviews | Active since Mar 2017
04 Feb 2026, 10:49
Terrible customer service
Worst customer support ever. I have been trying for the last week to get assistance with a faulty ONT device. I have sent them speed tests and shown them the issue, but you can NEVER speak to a human. Its all chatbots and automated messages. Yesterday I tried again on the whatsapp chat line and after 2 hours they finally rep**** and closed the ticket.
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MetroFibre Networx's replyOfficial
04 Feb 2026, 11:19Dear Daniel
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced, particularly the difficulty in reaching a consultant and the delay in resolving the issue with your ONT device. We understand how unacceptable this experience has been and appreciate you taking the time to raise your concerns.
Please be advised that we have requested our WiFi/LAN department to contact you urgently to assist with your query and address the fault on your line. We will actively follow up on this matter until it has been fully resolved and ensure that you receive the necessary support.
Thank you for your patience while we work towards resolving this issue as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced, particularly the difficulty in reaching a consultant and the delay in resolving the issue with your ONT device. We understand how unacceptable this experience has been and appreciate you taking the time to raise your concerns.
Please be advised that we have requested our WiFi/LAN department to contact you urgently to assist with your query and address the fault on your line. We will actively follow up on this matter until it has been fully resolved and ensure that you receive the necessary support.
Thank you for your patience while we work towards resolving this issue as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
MetroFibre Networx's reply04 Feb 2026, 11:19
Official
Dear Daniel
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced, particularly the difficulty in reaching a consultant and the delay in resolving the issue with your ONT device. We understand how unacceptable this experience has been and appreciate you taking the time to raise your concerns.
Please be advised that we have requested our WiFi/LAN department to contact you urgently to assist with your query and address the fault on your line. We will actively follow up on this matter until it has been fully resolved and ensure that you receive the necessary support.
Thank you for your patience while we work towards resolving this issue as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation
Thank you for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced, particularly the difficulty in reaching a consultant and the delay in resolving the issue with your ONT device. We understand how unacceptable this experience has been and appreciate you taking the time to raise your concerns.
Please be advised that we have requested our WiFi/LAN department to contact you urgently to assist with your query and address the fault on your line. We will actively follow up on this matter until it has been fully resolved and ensure that you receive the necessary support.
Thank you for your patience while we work towards resolving this issue as a priority.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalation