1 reviews | Active since May 2022
Terrible customer service…
I placed an order for fibre late in July to which the technician found a fault in the cable. Once that was sorted I had to request installation. I waited for 7 days before someone came out to install.. after installation the technician advised that he would log an activation request and it would be activated that day. It is now 48 hours later and still nothing!!
I called this morning to find out what is happening and I get told that they cannot pick up my devices on their system and need to send another technician out…
Every time I call I get told that they will “escalate” this to another team and call me back… to date I have received 2 callbacks from about 15 promises… that is shocking!!! Supervisors make **** promises and so do call centre staff… really unprofessional!
It is now 14 days since this journey started and I am being sent from pillar to post throughout the various departments with no actual solutions.
Today I got told that a technician will phone me to come and repair the device and yet again I have heard nothing!!!
This has not only upset me but in turn made me lose business and customers of my own!
At this point I am at a loss for words and losing hope that this will get resolved!!
What a waste of time, money, airtime and data go get decent service….
Thank you for sharing your experience with us.
We understand the level of frustration caused by the delays and lack of follow-through you’ve encountered during this process. Your concerns regarding the communication breakdown and ongoing service interruptions have been noted and are being taken seriously.
We will be looking into this matter further and escalating it to the relevant teams to ensure a resolution is prioritized. Please rest assured that we are actively working on getting your service fully operational and will provide an update as soon as possible.
Your patience is appreciated, and we are committed to addressing this with the urgency it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us.
We understand the level of frustration caused by the delays and lack of follow-through you’ve encountered during this process. Your concerns regarding the communication breakdown and ongoing service interruptions have been noted and are being taken seriously.
We will be looking into this matter further and escalating it to the relevant teams to ensure a resolution is prioritized. Please rest assured that we are actively working on getting your service fully operational and will provide an update as soon as possible.
Your patience is appreciated, and we are committed to addressing this with the urgency it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations