1 reviews | Active since Feb 2023
TERRIBLE CUSTOMER SERVICE
The lack of response on all channels ... is mental .. its as if that call center doesn't exist ..
All logged calls via email return with a ref , but no responses. The AI bot that you speak to tries to fool you by making you think it’s “transferring you” to a human assistant and then another AI bot answers you and says it’s human when it is clearly still an AI. Not helpful
Again , I’ve tried multiple times to call your support line which never gets picked up. I’ve tried LinkedIn , no response. WhatsApp doesn’t respond either.
When I signed up for a connection. I was given a temp poor details to authenticate on. That details have failed to connect this morning. I work from home and don’t have internet access. Please advise and can someone call me please.
Thank you for taking the time to share your feedback and for bringing your concerns to our attention.
Your report regarding difficulties reaching support across multiple channels and the loss of connectivity on your temporary login details has been noted. This matter is currently being reviewed with the relevant support and technical teams as a priority.
We are also investigating the access issue affecting your connection to determine the cause and restore service functionality.
You will be contacted directly once further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback and for bringing your concerns to our attention.
Your report regarding difficulties reaching support across multiple channels and the loss of connectivity on your temporary login details has been noted. This matter is currently being reviewed with the relevant support and technical teams as a priority.
We are also investigating the access issue affecting your connection to determine the cause and restore service functionality.
You will be contacted directly once further feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Can someone call me, with proper, human support.
My PPOE creds are not working and thats my concern,
I've been on this MFN platforms since 7am this morning trying to get my details .. and this is the first response.
Can someone call me, with proper, human support.
My PPOE creds are not working and thats my concern,
I've been on this MFN platforms since 7am this morning trying to get my details .. and this is the first response.