MM
Millicent M
1 reviews | Active since Nov 2012
07 May 2026, 12:25
Terrible customer care service
Account holder MIL021 for reference number ***. I have no words to express my utter disappointment at the service level of Metrofibre. I am not going to even elaborate on my dissatisfaction on this platform, as their standard response will be them telling me how they value my feedback and if I can DM them or call their customer call line to give details of my complain. Yet calling their customer care line is like calling a disconnected line. It will ring with only a distracting AI agent answering you. My experience is that you disregard your clients and treat them like an inconvenience.
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MetroFibre Networx's replyOfficial
07 May 2026, 12:34Dear Millicent,
Thank you for taking the time to share your feedback and for referencing ticket ***.
Your concerns regarding support accessibility, automated call handling, and the ability to reach a live agent have been noted. This matter is currently being reviewed with the relevant customer support teams to assess service responsiveness across all communication channels.
We are also reviewing the handling of your referenced ticket to ensure the appropriate engagement and follow-up actions are in place.
You will be contacted directly with feedback once the review has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback and for referencing ticket ***.
Your concerns regarding support accessibility, automated call handling, and the ability to reach a live agent have been noted. This matter is currently being reviewed with the relevant customer support teams to assess service responsiveness across all communication channels.
We are also reviewing the handling of your referenced ticket to ensure the appropriate engagement and follow-up actions are in place.
You will be contacted directly with feedback once the review has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 May 2026, 12:34
Official
Dear Millicent,
Thank you for taking the time to share your feedback and for referencing ticket ***.
Your concerns regarding support accessibility, automated call handling, and the ability to reach a live agent have been noted. This matter is currently being reviewed with the relevant customer support teams to assess service responsiveness across all communication channels.
We are also reviewing the handling of your referenced ticket to ensure the appropriate engagement and follow-up actions are in place.
You will be contacted directly with feedback once the review has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback and for referencing ticket ***.
Your concerns regarding support accessibility, automated call handling, and the ability to reach a live agent have been noted. This matter is currently being reviewed with the relevant customer support teams to assess service responsiveness across all communication channels.
We are also reviewing the handling of your referenced ticket to ensure the appropriate engagement and follow-up actions are in place.
You will be contacted directly with feedback once the review has been completed.
Best regards,
Marilize
MetroFibre Complaints & Escalations