Terrible customer care - dreadful

****py service - the worst

They don’t even deserve one star, it’s unfortunate there’s no zero. I made my application towards end of March since I was moving to a new place 01 May. The email was not attended to until I phoned, confirmation was received via email, instead of getting a confirmation about the installation only l received an invoice for service I didn’t receive. I disputed and asked about the installation; communication was done in April to ensure that I will have wifi by the time I move in, 1st May. The rude customer service agents kept telling me that wifi was up and connected, even though I advised them that I am only moving the next month. My move into a new place happened, but no internet, received same response that my wifi is up, until one of them picked up that there’s a Samsung connected to my so called WiFi/ fibre. Days later, after them investigating and following my constant follow ups and contacting their complaints department, someone was sent to install the router and that technician said we should give it one hour before we can connect. Later that Wednesday evening when I enquired since I kept receiving errors when connecting, I was told that they are waiting for the installer to send them pics for them to escalate the matter. On Thursday it was another failed attempt, last night they were investigating and escalating. I sent another follow up this morning, still waiting for response.

I am tired of fighting, I have never seen or experienced such. I am using my data, I am buying data, yet I paid this useless company. I really need a refund for this month, the time I spent on calls, emails and WhatsApp for nothing, the money I spent to be connected.

Unfortunately I have to continue with this ****py company since there are no alternatives. Ticket number-721337