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shazzi.mcfadyen shazzi.mcfadyen
1 reviews | Active since Jul 2016
29 Jan 2024, 15:57
Terrible company to do business with.
If they had zero rating, that's what I would rate this company. ZERO customer service, Zero anything. You hold the line for hours, then get cut off when someone finally answers. The line says push a number for them to call you back, I'm still waiting. Spare yourself the frustration of this company!
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MetroFibre Networx's replyOfficial
29 Jan 2024, 17:02Dear Sharon
I sincerely apologize for the challenges you've encountered and the frustration experienced with our services. Your feedback is crucial to us, and we take your concerns seriously.
Regrettably, with the details provided, we are unable to locate your service account to investigate and address the issues you've raised. I understand the difficulties you've faced with our customer service, and for that, I extend my sincere apologies.
To assist you promptly and effectively, we kindly request additional details regarding your service. We will be reaching out to you via email shortly to gather the necessary information. Your cooperation in providing more details will allow us to investigate the matter thoroughly and address your concerns with the urgency they deserve.
Once again, I apologize for any inconvenience caused, and I assure you that we are committed to resolving this matter to your satisfaction. We appreciate your understanding and patience as we work to improve your experience with our company.
Thank you for bringing this to our attention.
Best regards,
Marilize
MetroFibre Networx's reply29 Jan 2024, 17:02
Official
Dear Sharon
I sincerely apologize for the challenges you've encountered and the frustration experienced with our services. Your feedback is crucial to us, and we take your concerns seriously.
Regrettably, with the details provided, we are unable to locate your service account to investigate and address the issues you've raised. I understand the difficulties you've faced with our customer service, and for that, I extend my sincere apologies.
To assist you promptly and effectively, we kindly request additional details regarding your service. We will be reaching out to you via email shortly to gather the necessary information. Your cooperation in providing more details will allow us to investigate the matter thoroughly and address your concerns with the urgency they deserve.
Once again, I apologize for any inconvenience caused, and I assure you that we are committed to resolving this matter to your satisfaction. We appreciate your understanding and patience as we work to improve your experience with our company.
Thank you for bringing this to our attention.
Best regards,
Marilize