mJ
mohammed J
1 reviews | Active since Feb 2016
12 Jan 2024, 15:26
Terrible company
Terrible experience, being charged for internet I can barely use. Support keeps blaming the issue on me and telling me to upgrade but the current service cannot even load a website and they refuse to send someone out to come see for themselves. Support has even stopped responding to me but no hesitation to take my money.
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Replies (2)mJ
mohammed J's updateReviewer Update
12 Jan 2024, 16:20I understand that you cannot guarantee the wireless speed but surely a router constantly showing you connected without internet most of the day is quite ridiculous. At times even if you're connected fine, you can receive whattsapp messages but websites say cannot load, connect to the internet, I refer to being connected to the Nokia router supp**** by Metro Fibre and standing just 2 metres away from the router. My neighbour is a metro fibre customer and does not experience these kind of issues. Metro Fibre supp**** me a Nokia G140W router on my 40mbps package which is either faulty or an entry level junk router, please I need the internet sorted out immediately. Also the matter of me being billed despite the fibre not working correctly needs to be looked at, at first it was speed and now its this (please look at the complaints I've logged) - MetroFibre needs to come to the party, I have no problem with paying the price but as long as I'm getting the service, which I haven't received since becoming a MetroFibre customer on 23/12/2023.
mJ
mohammed J's update12 Jan 2024, 16:20
Reviewer Update
I understand that you cannot guarantee the wireless speed but surely a router constantly showing you connected without internet most of the day is quite ridiculous. At times even if you're connected fine, you can receive whattsapp messages but websites say cannot load, connect to the internet, I refer to being connected to the Nokia router supp**** by Metro Fibre and standing just 2 metres away from the router. My neighbour is a metro fibre customer and does not experience these kind of issues. Metro Fibre supp**** me a Nokia G140W router on my 40mbps package which is either faulty or an entry level junk router, please I need the internet sorted out immediately. Also the matter of me being billed despite the fibre not working correctly needs to be looked at, at first it was speed and now its this (please look at the complaints I've logged) - MetroFibre needs to come to the party, I have no problem with paying the price but as long as I'm getting the service, which I haven't received since becoming a MetroFibre customer on 23/12/2023.
mJ
mohammed J's updateReviewer Update
22 Jan 2024, 10:53No feedback or communication from support since this review. Wireless connection is still an issue, no internet access but totally fine when connected with the cable - this tells me the problem is with the router (cannot be accessed to check settings either) supp**** by Metro Fibre and they are currently ignoring my requests for support. IT HAS BEEN MORE THAN 10 DAYS AND I HAVE NOT HEARD ANYTHING FROM METRO FIBRE SUPPORT, THIS IS ABSOLUTELY TERRIBLE CUSTOMER SERVICE.
mJ
mohammed J's update22 Jan 2024, 10:53
Reviewer Update
No feedback or communication from support since this review. Wireless connection is still an issue, no internet access but totally fine when connected with the cable - this tells me the problem is with the router (cannot be accessed to check settings either) supp**** by Metro Fibre and they are currently ignoring my requests for support. IT HAS BEEN MORE THAN 10 DAYS AND I HAVE NOT HEARD ANYTHING FROM METRO FIBRE SUPPORT, THIS IS ABSOLUTELY TERRIBLE CUSTOMER SERVICE.