dM
dorkasm M
1 reviews | Active since Jun 2014
11 Dec 2025, 10:10
terrible call center service
Hi my account number DOR685 ID *** am not happy with how your call center operate ,i cannot seen to get through your center for the past 2 days all the time when am number 1 you disconnect the line while i waiting for long to be assiated number two you disconnected my fiber while i made payament and have sent proof to your finance department twice with no response your services sucks am dissapointed and want to cancel my subcrition to a way better SP that we able to reach them
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Replies (4)
MetroFibre Networx's replyOfficial
11 Dec 2025, 10:23Dear Dorkasm Mokoana
Thank you for reaching out and providing detailed feedback regarding your experience. We acknowledge the difficulties you have encountered with our call center and the disruption to your service despite payment being made.
Please be advised that your case is being escalated to the relevant department to ensure that your account is reviewed and any discrepancies are addressed as a priority. We are committed to resolving this issue promptly and preventing further inconvenience.
We appreciate your patience while the necessary actions are taken and will provide you with an update as soon as the matter has been addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Dec 2025, 10:23
Official
Dear Dorkasm Mokoana
Thank you for reaching out and providing detailed feedback regarding your experience. We acknowledge the difficulties you have encountered with our call center and the disruption to your service despite payment being made.
Please be advised that your case is being escalated to the relevant department to ensure that your account is reviewed and any discrepancies are addressed as a priority. We are committed to resolving this issue promptly and preventing further inconvenience.
We appreciate your patience while the necessary actions are taken and will provide you with an update as soon as the matter has been addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
dM
dorkasm M's updateReviewer Update
11 Dec 2025, 11:07Thank you i will await for the feedback
dM
dorkasm M's update11 Dec 2025, 11:07
Reviewer Update
Thank you i will await for the feedback
MetroFibre Networx's replyOfficial
11 Dec 2025, 11:17Thank you.
MetroFibre Networx's reply11 Dec 2025, 11:17
Official
Thank you.
MetroFibre Networx's replyOfficial
11 Dec 2025, 13:59Good Day
The Finance department has activated your service. You should now be able to connect.
The Finance department has activated your service. You should now be able to connect.
MetroFibre Networx's reply11 Dec 2025, 13:59
Official
Good Day
The Finance department has activated your service. You should now be able to connect.
The Finance department has activated your service. You should now be able to connect.