dM
dorkasm M
1 reviews | Active since Jun 2014
16 Apr 2025, 12:09
TERRIBLE BAD AND SHOCKING SERVICE
Good day
Am writing this mail to express my disgust in your services.
I have made payment directly to your account and sent pop now my account is suspended.
Your whatsapp consultant is not helping and take time to respond to my messages and very selective when responding.
I have been on hold for more than 20 minutes on your call is this a service guys.
Its shocking really all need to improve.
Sort out my account and unsuspend asap or I change SP
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Replies (1)
MetroFibre Networx's replyOfficial
16 Apr 2025, 13:34Dear Dorkasm
Thank you for reaching out, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced.
We would like to confirm that your account has been unsuspended and your fibre link is now active and connected.
We understand how critical your connection is, and we deeply regret the delay in response via our support channels. Your feedback has been noted and will be escalated to the relevant teams to ensure we improve on our service delivery going forward.
Should you encounter any further issues or require additional assistance, please do not hesitate to contact us – we are here to help.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced.
We would like to confirm that your account has been unsuspended and your fibre link is now active and connected.
We understand how critical your connection is, and we deeply regret the delay in response via our support channels. Your feedback has been noted and will be escalated to the relevant teams to ensure we improve on our service delivery going forward.
Should you encounter any further issues or require additional assistance, please do not hesitate to contact us – we are here to help.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply16 Apr 2025, 13:34
Official
Dear Dorkasm
Thank you for reaching out, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced.
We would like to confirm that your account has been unsuspended and your fibre link is now active and connected.
We understand how critical your connection is, and we deeply regret the delay in response via our support channels. Your feedback has been noted and will be escalated to the relevant teams to ensure we improve on our service delivery going forward.
Should you encounter any further issues or require additional assistance, please do not hesitate to contact us – we are here to help.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced.
We would like to confirm that your account has been unsuspended and your fibre link is now active and connected.
We understand how critical your connection is, and we deeply regret the delay in response via our support channels. Your feedback has been noted and will be escalated to the relevant teams to ensure we improve on our service delivery going forward.
Should you encounter any further issues or require additional assistance, please do not hesitate to contact us – we are here to help.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations