Terrible and unreliable service and support

After struggling since 19 August 2022 to get my fibre ISP registration in order ready for activation by 1 September 2022 which never happened because the excuses was constantly the same, they never received it (although I received a confirmation email after asking for it numerous times), sending more than 8 emails, and multiple phone calls to different people only to have the router delivered on 6 September 2022 but NOT activated yet. I had to wait another full week to get my router activated. Now after sending my signed contract clearly stating that they need to debit my account at the END of each month, nothing has been deducted yet but after a phone call they never loaded my debt order details. I was told they assumed it’s an EFT payment and NOT Debit Order because no one bothered to load my contract details. Now I had to re-send my contract with everybody I’ve spoken to at Metro Fibre to their Finance department so that they can check and see what my debit order info is. Now they want to deduct multiple amounts at the END of October 2022 which I never signed, agreed or asked for.

Metro Fibre is by far worse that Eskom load shedding. They will NEVER return your calls, NEVER answer your emails and will NEVER read the signed contract. Do NOT join Metro Fibre, they are useless, have NO service, will waste your money and are completely *********** and unreliable.

Stay clear and join a different ISP. Rather join the top rated ISP companies like: Afrihost, Axxess, RSAWeb, Supersonic and more.