SG
Stoffel G
1 reviews | Active since Sept 2024
09 Sept 2024, 07:28
Terrible
The service is terrible, Im paying for 250 mbs line but for the last couple of months my speed is 80 mbs. They just refuse to come and sort it out. I must go and buy a lan cable to make a speed test which I dont have, so now they just ignore me. They can send someone to do a speed test but at a cost, what bulldust is this, its not my problem. Will never do business again with them
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MetroFibre Networx's replyOfficial
09 Sept 2024, 07:58Dear Stoffel
Thank you for bringing your concerns to our attention, as well as taking my call.
We have received your complaint, and it has been assigned to our network engineers for further investigation.
Rest assured that we will keep you informed on the progress of your speed issue. This matter is being treated as a priority. We sincerely apologize for the difficulties you’ve encountered with your fibre service and for any inconvenience or frustration this may have caused.
If you have any further questions or concerns, please don’t hesitate to respond to us via email using ticket 380868.
We are here to support you every step of the way.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention, as well as taking my call.
We have received your complaint, and it has been assigned to our network engineers for further investigation.
Rest assured that we will keep you informed on the progress of your speed issue. This matter is being treated as a priority. We sincerely apologize for the difficulties you’ve encountered with your fibre service and for any inconvenience or frustration this may have caused.
If you have any further questions or concerns, please don’t hesitate to respond to us via email using ticket 380868.
We are here to support you every step of the way.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Sept 2024, 07:58
Official
Dear Stoffel
Thank you for bringing your concerns to our attention, as well as taking my call.
We have received your complaint, and it has been assigned to our network engineers for further investigation.
Rest assured that we will keep you informed on the progress of your speed issue. This matter is being treated as a priority. We sincerely apologize for the difficulties you’ve encountered with your fibre service and for any inconvenience or frustration this may have caused.
If you have any further questions or concerns, please don’t hesitate to respond to us via email using ticket 380868.
We are here to support you every step of the way.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention, as well as taking my call.
We have received your complaint, and it has been assigned to our network engineers for further investigation.
Rest assured that we will keep you informed on the progress of your speed issue. This matter is being treated as a priority. We sincerely apologize for the difficulties you’ve encountered with your fibre service and for any inconvenience or frustration this may have caused.
If you have any further questions or concerns, please don’t hesitate to respond to us via email using ticket 380868.
We are here to support you every step of the way.
Thank you for your patience and understanding.
Kind regards,
Phindile
MetroFibre Complaints & Escalations